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Sorry, I can't agree here. Almost every service visit has required a followup to fix or complete a repair -- which they've always done without charge, but I live 35 miles from the dealership which makes it a huge hassle for dropping and getting the vehicle.

My last visit, a 60k checkup on a 2002 S60 AWD, was spec'd at $500 on the phone but ended up being over $1500 though no significant problems were found. All extra charges were "suggested" additions which I could have / should have refused. My bad, but managing expectations is part of dealing with your customers these days. Curiously, they never did issue a followup customer service report card or phone call as they had in times past.

Never again. I'm in this forum today to find an independant...

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Sorry, I can't agree here. Almost every service visit has required a followup to fix or complete a repair -- which they've always done without charge, but I live 35 miles from the dealership which makes it a huge hassle for dropping and getting the vehicle.

My last visit, a 60k checkup on a 2002 S60 AWD, was spec'd at $500 on the phone but ended up being over $1500 though no significant problems were found. All extra charges were "suggested" additions which I could have / should have refused. My bad, but managing expectations is part of dealing with your customers these days. Curiously, they never did issue a followup customer service report card or phone call as they had in times past.

Never again. I'm in this forum today to find an independant...

Phil, in that case, I (and many others on VS in the area) would seriously recommend Volvo Specialists. Their number is 303-722-8658. Mike and the entire crew are GREAT to do business with. Fair, timely and generally good people.

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