2008XC90 Posted July 25, 2007 Report Share Posted July 25, 2007 I need some advice, I have never own a Volvo before so I thought I can get some advice here, here is the timeline:23 Jun 07-Went to the volvo dealership as I was told that it's ready for pick up. Sales rep did an good job explaining to me the features of my XC90. After the initial tour of my car, the sales rep got the car out of the showroom for me. As I got in the car I noticed the check engine light on, before he could go back in the showroom I called him to tell him that the check engine light is on. It only had 32 miles and he told me that it was probably because the battery was a bit low, he told me just to drive it over the weekend and that it should just go off. He also told me that If it still on by Monday, to call him back so he can book it for an appointment.25 Jun 07-Monday- Went back to the dealership and told them that the light was still on, sales rep book me for an appointment with the service center that supposedly did the final delivery check. This time I'm already a bit disappointed, paid $41,200 for a car that has to go to the service center the 3rd day I owned it.26 Jun 07- Dropped the car off, and told the technician of the problem. 27 Jun 07- Technician called me back and told me that on board computer was not able to tell them the actual code and that maybe because the battery was low so it triggered the check engine light. This is hard for me to believe considering a check engine light together with the on board computer should narrow down the problem by flashing a specific codes. Technician reset the OBD but cannot guarantee me that the light won't come on again. Picked it up the same day.28 Jun 07- The car stayed home pretty much the same day-I decided to take for a drive with the kids-not before long the CEL came on again. Called the sales rep and the service center. Technician told me to book it again for another appointment.02 Jul 07-This is the first day they had an appointment available for me, brought the car in-told the tech about the problem. Technician told they might have to do a bit more research. Now this is a brand new car with barely 100 miles on it and in the service center the second time for the same problem.05 Jul 07- Technician called me and told me that it is now fixed and that they had to replaced the 02 sensor. I was happy and glad they had figured out the problem. But not too happy the fact that it is a brand new vehicle and already ahd to replaced a damn sensor.6 Jul 07 Decided to drive it to work, low and behold light came on again. This time i'm pissed, again the price that I paid for the vehicle and problem that it already has. Called the sales rep (always kept him in the loop) and the service tech, pretty much told them that I'm very dissatisfied. Had to book it gain for another appointment (3rd time).13 Jul 07-Car stayed in the house the whole time, dropped it off again on this day.25 Jul 07-Service center has informed me that they had been in contact with the factory and was doing some testing since they could not figured out what is causing the problem. They had also asked if they could drive it and put some miles on it as part of the testing. They also told me that real cause of the CEL light coming on is "engine running too rich". They had pulled the manifold and the injectors and everything was fine, also replaced seal. Now again, this is a brand new car, is this the quality that you get from VOLVO? Technician told me that they had reset the OBD, but again could not guarantee me that they had fixed the problem. In other words they have not fixed it and just want me to drive it hoping that the light will not come on.Now what are my options? I am not willing to drop a vehicle.., that I pad a high price.., every 2 weeks for the same problem that the service center cannot fixed. I am very frustrated and told the sales rep that I'm going to demand a replacement. I know I took delivery of the car but the problem started before I even drove it. The only reason that I took delivery was because the sales rep told me it was okay to drive it. I am willing to fight and maybe et a lawyer because in reality I did not do anything wrong and the vehicle has not given me anything but. Vehicle has less than 500 miles, been to the service center 3 times for the same problem in less than 3 weeks that I owned it. Can someone give thoughts on this. Link to comment Share on other sites More sharing options...
ViperVette Posted July 25, 2007 Report Share Posted July 25, 2007 My guess is you can get a replacement. Whether or not the replacement will have the same problem, who knows.I base this on that if Volvo is going to be using the car for testing, they will probably reimburse the dealership for the defective car. Thats speculation though. But your covered under lemon laws.Which engine is in it? Link to comment Share on other sites More sharing options...
ACES70 Posted July 25, 2007 Report Share Posted July 25, 2007 My guess is you can get a replacement. Whether or not the replacement will have the same problem, who knows.I base this on that if Volvo is going to be using the car for testing, they will probably reimburse the dealership for the defective car. Thats speculation though. But your covered under lemon laws.Which engine is in it?Not sure what the Lemon laws are in your state but in TN in order to have a legal recourse for a "Lemon" the same problem or part has to break 7 times before you can stand on legal ground. Link to comment Share on other sites More sharing options...
Guest Guest_2008XC90_* Posted July 25, 2007 Report Share Posted July 25, 2007 ENGINE:3.2 INLINE 6 Link to comment Share on other sites More sharing options...
ViperVette Posted July 25, 2007 Report Share Posted July 25, 2007 Hmm... they have been making that engine for a while, not sure why they would have an unsolvable problem all of a sudden. Thats odd, maybe someone with more expertise then I can jump in here and help you with your situation. Link to comment Share on other sites More sharing options...
Guest Guest_2008XC90_* Posted July 25, 2007 Report Share Posted July 25, 2007 I'm a member of the US Military stationed here in the UK. Bought the vehicle via military sales. I am not sure if lemon laws applies..but it should since I paid full price for it in US dollars. Link to comment Share on other sites More sharing options...
LoveMyS60 Posted July 25, 2007 Report Share Posted July 25, 2007 Not sure what the Lemon laws are in your state but in TN in order to have a legal recourse for a "Lemon" the same problem or part has to break 7 times before you can stand on legal ground.Don't know where you heard that. This will give you a bit of insight: "A lemon" is a motor vehicle sold or leased after January 1, 1987, that has a defect or condition that substantially impairs the motor vehicle; and the manufacturer, its agent, or authorized dealer cannot repair the vehicle after a reasonable number of attempts. Under the statute, the manufacturer must replace the motor vehicle or refund the purchase price (less a reasonable allowance for use).Substantially impair means to render a motor vehicle unreliable or unsafe for normal operation, or to reduce its resale market value below the average resale value for comparable motor vehicles.The law presumes that a reasonable number of attempts to repair have been made if the same problem has not been repaired after 4 attempts, or the vehicle is out of service for repairs for a cumulative total of 30 or more days during the term of protection.Term of protection is defined as one year from the date of original delivery or the term of the warranty, whichever comes first. Link to comment Share on other sites More sharing options...
LoveMyS60 Posted July 25, 2007 Report Share Posted July 25, 2007 I'm a member of the US Military stationed here in the UK. Bought the vehicle via military sales. I am not sure if lemon laws applies..but it should since I paid full price for it in US dollars.I would contact the Volvo customer service center first. Explain everything to them. Ask nicely that they replace the car. They may refer you to the dealership again after talking with them. Do what they ask. Jump thru their hoops. Call them every time the light turns on. Gradully become more insistent that they replace your car. This is basically what a friend of mine did who purchased a new S40 in '05 and had electrical failures. In his case the car would just be driving along and all lights, radio, etc, would just shut off. Dealer replaced this, replaced that, checked this, checked that, in and out of service a dozen times in the first month. They ended up replacing the car and the replacement even included a package (Four Seasons package, I think..) that his original didn't have.Whether or not Volvo will help you or if you'll have to invoke a US civil court, you should: 1. Keep ALL warranty and repair slips. Make sure that each time your car is in the shop you get a statement from the dealership that contains an itemized list of what was done and (important) the amount of time the car was in their possession. 2. Keep a "diary" of these repairs. Diaries -- Defined as a being dated, in chronological order, and written in your hand, is admissable in US courts. Keep it in your glove box. When the CEL comes on, make a mental note of the time. Next time you stop, write an entry in the notebook, list the date and time of writing and that the CEL light went on and at what time. When you call the dealership to make an appt, write that in a diary entry. When you drop the car off, diary entry. Pick it up, diary entry. Test drive it, diary entry. EVERYTHING needs to be written down. Protect yourself. Link to comment Share on other sites More sharing options...
ACES70 Posted July 25, 2007 Report Share Posted July 25, 2007 Don't know where you heard that. This will give you a bit of insight: "A lemon" is a motor vehicle sold or leased after January 1, 1987, that has a defect or condition that substantially impairs the motor vehicle; and the manufacturer, its agent, or authorized dealer cannot repair the vehicle after a reasonable number of attempts. Under the statute, the manufacturer must replace the motor vehicle or refund the purchase price (less a reasonable allowance for use).Substantially impair means to render a motor vehicle unreliable or unsafe for normal operation, or to reduce its resale market value below the average resale value for comparable motor vehicles.The law presumes that a reasonable number of attempts to repair have been made if the same problem has not been repaired after 4 attempts, or the vehicle is out of service for repairs for a cumulative total of 30 or more days during the term of protection.Term of protection is defined as one year from the date of original delivery or the term of the warranty, whichever comes first.Nice definition but I have 3 lawyers sitting next to me that disagree, in TN its 7 times. Regardless of how that comes about. Through these laws companies as well as car dealers protect themselves. Again this is in simple terms becasue the law has so many ins and outs its impossible to comes to any clear conclusion without all the facts as well as interaction between all parties involved. Link to comment Share on other sites More sharing options...
Guest Guest_2008xc90_* Posted July 25, 2007 Report Share Posted July 25, 2007 I have already told the sales rep that i'm going to park it and leave it there tomorrow in the dealership. I have an appt with him to call the customer relations (SWEDEN not the US) and see what they have to say. I say this is a lemon. I'm going to call the base legal since we are overseas and bought this via military sales. This is very disappointing for me, especially for the price I paid. If they are hard headed then maybe I will just have fly to the factory, about an hour away by local air, and camp outside until they can give me a replacement, not even a refund, I just want a replacement. Link to comment Share on other sites More sharing options...
LoveMyS60 Posted July 25, 2007 Report Share Posted July 25, 2007 Nice definition but I have 3 lawyers sitting next to me that disagree, in TN its 7 times. Regardless of how that comes about. Through these laws companies as well as car dealers protect themselves. Again this is in simple terms becasue the law has so many ins and outs its impossible to comes to any clear conclusion without all the facts as well as interaction between all parties involved.Well, bro, you should point them to the website of the Tennessee Attorney General... he seems to have a different opinion I'm sure your top-of-the-head is right, though...And actually, the law doesn't have thaat many "ins and outs" it's written in a very straight-forward way. The law itself only says "reasonable number of attempts." And statutes exist in TN that have determined that 4 attempts is sufficiently "reasonable." Sorry, bro. If you really are sitting next to attorneys, well, I hope you don't rely on them yourself for anything..... Link to comment Share on other sites More sharing options...
Dmsee Posted July 25, 2007 Report Share Posted July 25, 2007 Wow Sorry to hear :o Link to comment Share on other sites More sharing options...
Mogatu'r Posted July 25, 2007 Report Share Posted July 25, 2007 Volvo will take care of you. Just escalate it to a managerial level. When mine started doing this to me, I contacted Volvo of North America, and no matter where in the world; they'll be helpful. And don't blame Volvos either, my sister's friend who owns a 3k mile E500 Merc has had 4 issues . Sometimes, it just happens.. lol..Ask a lawyer, it doesn't hurt to ask. Good luck! Link to comment Share on other sites More sharing options...
(n)A-GAME Posted July 26, 2007 Report Share Posted July 26, 2007 which "service center" in the UK have you been going to, out of curiosity? some of them absolutely suck. that aside, you clearly deserve a new car. Link to comment Share on other sites More sharing options...
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