wow, i would think, as as one of the foremost tuners for Volvos, you would want to fix this issue quickly and without any bad press. But on the other hand, i would also want the folks on VS to know our side of the story (beacuse VS is the know all/end all for Volvo performance). They could at least be trying to contact Matt and say that they are looking into options for him. Not just take his $16k and say "See You, man. Good luck with it." I wonder how many customers they have that drop that kind of money with them on a regular basis? Good luck, Matt. keep us posted. Matt - sign up buddy. Membership is free.