Most of you already know us but In case you don't, we are FCP Groton and we would like to introduce ourselves to the rest of the Volvo community.
We have worked day and night for the last 7 years simply for one reason, to gain the respect and admiration from all our customers. We started out as a small company in hopes to get the word out about the quality parts we sold. Along the way we learned that the relationships we created with you the customer was more valuable than any sales pitch or gimmick we could offer. We initially found success within the Volvo community for the mere fact that we listened to our customers and no matter how busy our days may have become, we never lost focus on your needs. We listened to your comments about things such as pricing, brands, shipping, warranties, returns and we realized most of what you were saying made sense. We initially took a lot of your advice and made necessary changes in hopes to make our customers even that more satisfied, and it worked. We started seeing a lot more of our Volvo customers coming back for more and more parts and spreading the word to other Volvo owners through message boards such as Volvo Speed and word of mouth. Now because of our dedicated loyal customers we are rapidly becoming the #1 supplier for Volvo parts. We realize that as you get bigger and bigger many companies forget about their initial promise of customer satisfaction and turn their back on the relationships they initially formed. We realize that all of our success comes from you the customer and instead of risking losing any of our already solid relationships, we are going to take an even more active role in keeping your trust and satisfaction at the highest level.
We have just become a supporting vendor of Volvospeed and will have people dedicated to nothing but listening to your opinions and feedback. If we are doing something wrong or losing any customers, we want to do our best to let you know your voice matters and we value all your feedback. We have already sent a survey out to many of you and are already making changes where needed. You can view the results of the survey here For instance a large majority have told us we need to supply tools, and FCP is happy to announce we are in the process of adding an entire catalog of tools to our newly renovated 2.0 website coming soon. There is also a very high demand for OEM / Genuine Volvo Parts- which we already do supply and will be added to the website in the upcoming weeks/months. We are also proud to announce we have a certified technician on call all day long for any questions that need a little more technical attention. Besides our tech, we have also added a customer service team of trained phone reps to answer all or your sales, customer service, or return questions. We even have reps who speak Spanish if needed. We are also trying to take an active role in establishing our identity and creating more one on one relationships by letting you see some of the behind the scenes aspects of our company. Therefore we have created our very own blog at FCPGROTONONLINE and have become an active member on many social networks such as Myspace and Facebook. All of this is for you the customer, so at any time and in any way we can know if we are doing our very best to keep you safe on the road with quality affordable parts. As you can see we have come a long way since that small unknown company, and we attribute a large part of our success to the Volvo community who supported us from the beginning. As a thank you we will be working on a discount for all the Volvo Speed members in the next few weeks. We look forward to hearing from you and will do our best to live up to every quality you desire in a parts supplier.
The Entire FCP Groton Staff
Edited by FCPGroton, 25 February 2009 - 01:34 PM.