13 replies to this topic

[SnapCracklePop]

I ordered an HID kit from them, almost 2 weeks ago, and was charged for the kit exactly a week ago and the order status is still "awaiting shipment""

Has anybody else had a problem with Viva Performance? I ordered my sport springs from them but it's been years since.

[Oreo931]

Did you try contacting Viva through phone or email before posting this thread?

[SnapCracklePop]

I've contacted through email, no response.

[(n)A-GAME]

That's surprising, George usually answers emails the same day. They are one of the more "permanent" vendors in the Volvo aftermarket scene, so I wouldn't worry too much.

[Che'_Moderator]

Hes probably waiting on them to arrive on the boat. George is very slow, but usually comes through. Agreed, they have been around a decent amount of time. They are at least as reliable as VMS.

[T5power]

Hes probably waiting on them to arrive on the boat. George is very slow, but usually comes through. Agreed, they have been around a decent amount of time. They are at least as reliable as VMS.

[USMC0311]

No worries man. I had a similar problem when I ordered my HIDs from Viva. I ordered some other items at the same time and got a big ol box a few days later. To my dismay I didnt see the HIDs in there. I was like "WTF?". Unfortunately it was I think Friday when I got the order in so I couldnt get ahold of Viva till Monday. And like a dick I left an email and a phone message stating that I was unsatisfied with my order not being filled and that I wanted a refund immediately, I mean they gave me a copy of the pick ticket from the warehouse that showed who pulled the order and that it was finished and shipped, and I was like "hell no this sht aint right". Well Viva contacted me on Monday and told me to sit tight, theyre on the way, had to order and ship from a China? supplier. Needless to say I felt bad for jumping the gun and low and behold my lights were at my house a few days later. Theyre on the car now and I love em...

Seriously, dont worry, they will come...

[scumcity14]

Some people need to learn some patience. People make mistakes and sometimes they don't return your email within 5 min. That doesn't mean they are out to screw you.

[pcguru000]

Yeah I worked with George sorting out a RICA tune that came with my car when I bought it- he was very polite and helpful... contacted RICA directly for me. just a little patience...

[Fudge_Brownie]

2 weeks, ZERO uninitiated communication (like: That shits back-ordered, gonna be a few weeks), ZERO replies to requests for status from the vendor....

And hes being impatient?

[SnapCracklePop]

Thank you fudge brownie. I didn't think I was being impatient. I got an email back from George today, after sending a follow up email.

"Thanks for your email. I have just sent a note to our distributor who was going to drop ship this order directly to your address. We placed the order with them several weeks ago but have not yet seen a tracking number for your package come through in our email, which is why your order is still “Awaiting shipment”. There is a possibility that they were able to mail out your order but forgot to email us your tracking number. I will keep you informed as soon as I hear back from them. Thanks in advance for your continued patience."

I'm just happy I recieved a response and George is doing something about it. Maybe there was a problem with email last time I sent one? Not sure. What matters is they're doing something about it now. Good deal.

[mune237]

Thank you fudge brownie. I didn't think I was being impatient. I got an email back from George today, after sending a follow up email.

"Thanks for your email. I have just sent a note to our distributor who was going to drop ship this order directly to your address. We placed the order with them several weeks ago but have not yet seen a tracking number for your package come through in our email, which is why your order is still “Awaiting shipment”. There is a possibility that they were able to mail out your order but forgot to email us your tracking number. I will keep you informed as soon as I hear back from them. Thanks in advance for your continued patience."

I'm just happy I recieved a response and George is doing something about it. Maybe there was a problem with email last time I sent one? Not sure. What matters is they're doing something about it now. Good deal.

I wonder if he gets them from DDM Tuning LOL

[scumcity14]

2 weeks, ZERO uninitiated communication (like: That shits back-ordered, gonna be a few weeks), ZERO replies to requests for status from the vendor....

And hes being impatient?

I was actually referring to the post above mine not the OPs post..I thought I had quoted it but I posted from my iPhone and the quote didn't seem to work.
Sorry OP..I agree, 2 weeks with no response is not acceptable

[SnapCracklePop]

It's cool.