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Viva Performance

any one else had bad service?

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#1 SnapCracklePop

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Posted 29 February 2012 - 02:52 AM

I ordered an HID kit from them, almost 2 weeks ago, and was charged for the kit exactly a week ago and the order status is still "awaiting shipment""

Has anybody else had a problem with Viva Performance? I ordered my sport springs from them but it's been years since.

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#2 Oreo931

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Posted 29 February 2012 - 03:01 AM

Did you try contacting Viva through phone or email before posting this thread?

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#3 SnapCracklePop

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Posted 29 February 2012 - 03:14 AM

I've contacted through email, no response.

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1998 silver s70 n/a 133,xxx miles,EST Sport Springs,2.25 Magnaflow Catback,Debadged,Columbas,Euro sidemarkers


#4 (n)A-GAME

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Posted 29 February 2012 - 04:02 AM

That's surprising, George usually answers emails the same day. They are one of the more "permanent" vendors in the Volvo aftermarket scene, so I wouldn't worry too much.

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#5 Che'_Moderator

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Posted 29 February 2012 - 04:03 AM

Hes probably waiting on them to arrive on the boat. George is very slow, but usually comes through. Agreed, they have been around a decent amount of time. They are at least as reliable as VMS.

#6 T5power

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Posted 29 February 2012 - 04:17 AM

Hes probably waiting on them to arrive on the boat. George is very slow, but usually comes through. Agreed, they have been around a decent amount of time. They are at least as reliable as VMS.



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#7 USMC0311

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Posted 29 February 2012 - 09:08 AM

No worries man. I had a similar problem when I ordered my HIDs from Viva. I ordered some other items at the same time and got a big ol box a few days later. To my dismay I didnt see the HIDs in there. I was like "WTF?". Unfortunately it was I think Friday when I got the order in so I couldnt get ahold of Viva till Monday. And like a dick I left an email and a phone message stating that I was unsatisfied with my order not being filled and that I wanted a refund immediately, I mean they gave me a copy of the pick ticket from the warehouse that showed who pulled the order and that it was finished and shipped, and I was like "hell no this sht aint right". Well Viva contacted me on Monday and told me to sit tight, theyre on the way, had to order and ship from a China? supplier. Needless to say I felt bad for jumping the gun and low and behold my lights were at my house a few days later. Theyre on the car now and I love em...

Seriously, dont worry, they will come...
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#8 Dick Dastardly

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Posted 29 February 2012 - 01:26 PM

Some people need to learn some patience. People make mistakes and sometimes they don't return your email within 5 min. That doesn't mean they are out to screw you.

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#9 pcguru000

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Posted 29 February 2012 - 01:42 PM

Yeah I worked with George sorting out a RICA tune that came with my car when I bought it- he was very polite and helpful... contacted RICA directly for me. just a little patience... :)
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#10 Fudge_Brownie

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Posted 29 February 2012 - 03:36 PM

2 weeks, ZERO uninitiated communication (like: That shits back-ordered, gonna be a few weeks), ZERO replies to requests for status from the vendor....

And hes being impatient?
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#11 SnapCracklePop

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Posted 29 February 2012 - 07:14 PM

Thank you fudge brownie. I didn't think I was being impatient. I got an email back from George today, after sending a follow up email.

"Thanks for your email. I have just sent a note to our distributor who was going to drop ship this order directly to your address. We placed the order with them several weeks ago but have not yet seen a tracking number for your package come through in our email, which is why your order is still “Awaiting shipment”. There is a possibility that they were able to mail out your order but forgot to email us your tracking number. I will keep you informed as soon as I hear back from them. Thanks in advance for your continued patience."

I'm just happy I recieved a response and George is doing something about it. Maybe there was a problem with email last time I sent one? Not sure. What matters is they're doing something about it now. Good deal.

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1998 silver s70 n/a 133,xxx miles,EST Sport Springs,2.25 Magnaflow Catback,Debadged,Columbas,Euro sidemarkers


#12 mune237

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Posted 29 February 2012 - 07:45 PM

Thank you fudge brownie. I didn't think I was being impatient. I got an email back from George today, after sending a follow up email.

"Thanks for your email. I have just sent a note to our distributor who was going to drop ship this order directly to your address. We placed the order with them several weeks ago but have not yet seen a tracking number for your package come through in our email, which is why your order is still “Awaiting shipment”. There is a possibility that they were able to mail out your order but forgot to email us your tracking number. I will keep you informed as soon as I hear back from them. Thanks in advance for your continued patience."

I'm just happy I recieved a response and George is doing something about it. Maybe there was a problem with email last time I sent one? Not sure. What matters is they're doing something about it now. Good deal.


I wonder if he gets them from DDM Tuning LOL
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#13 Dick Dastardly

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Posted 29 February 2012 - 10:28 PM

2 weeks, ZERO uninitiated communication (like: That shits back-ordered, gonna be a few weeks), ZERO replies to requests for status from the vendor....

And hes being impatient?

I was actually referring to the post above mine not the OPs post..I thought I had quoted it but I posted from my iPhone and the quote didn't seem to work.
Sorry OP..I agree, 2 weeks with no response is not acceptable

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#14 SnapCracklePop

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Posted 01 March 2012 - 02:35 AM

It's cool.

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