15 replies to this topic

[jross]

Anonymous
Rating: 6
Comments: Mooers claims to be Virginia's oldest Volvo dealer. I have bought 2 cars from Mooers in the past few years, and have had very good experiences with the Sales department. I have had 3 different Volvos serviced at Mooers, and I can say that the Service department is not at the same level as the Sales department. The nearest Volvo dealership is at least an hour's drive away, Mooers has a near-monopoly on factory Volvo service in central Virginia, and that's how they act. They need to take a closer look at how other luxury auto dealers (Mercedes, Lexus, etc.) treat their Service customers.

[mAydAy]

Pauls is where its at. As a matter of fact, Paul's grandson, and the manager of the parts department is a member on here, "BREAKAWAY". They're awesome.

Mooers is marginal at best. Their salesman are very indirect and are not very respectful or easy to work with. I waited for over an hour to talk with a salesman about an XC90 for my mother, and quite frankly, I'm glad I went ahead and headed over to Infiniti and picked her up a beautiful FX35. The Central VA monopoly shows through very clearly in their treatment of people.

The parts department isn't bad. Dealer prices ofcourse, but they've gotten me out of a bind more than once when I needed a piece at the last minute and they didn't have it at Paul's, such was the case last Friday.

Their maintenance department sketches me out also, having known several techs from there, a few of which weren't very knowledgeable or qualified, and some of the stories of things done to cars there are just scary.

[sb1776]

I heard Pauls Volvo was almost sued by the fine swedish auto maker oi's name.
Now it's called Paul the Volvo specialist? What a joke

[racevolvo]

Isn't there a dealership in Richmond called Mercedes-Volvo? in Midlothian?

[sb1776]

No

[tarheelvolvo]

Can anyone give me the name and contact information on the regional service rep (name, address, phone & e-mail)? I need help to solve an issue with Mooers. They ripped me off by making me pay for warranty work too !!!

Thanks !!!

If you werent a "guest" then it might be easier for that poster to contact you and give you the information that you require. Otherwise it's a bit hard to just guess who you are.

[phreezer]

If you werent a "guest" then it might be easier for that poster to contact you and give you the information that you require. Otherwise it's a bit hard to just guess who you are.

Sorry, but I just now registered to the board. Any possibility you can give me the local rep's contact info?
The Volvo head office in NJ won't even provide it !!!

Many thanks !!!

[Turgid1]

Score: -867

Mooers is by far the worst experience of my life!!

They tried to rip me off, get me to pay out of warranty, I was cursed and yelled at by the service manager because he claimed it was my fault for the problems and not just a freak accident or defect in material. I cannot speak to the tech's and their abilities as I have never interacted with them but the service department on whole is, as the pervious poster commented, suck-a-shop. They need to get their act together and start learning what customer service is really about and that one litle phrase "the customer is always right" seems completely lost on them.

I get all my work done out of state because im scared to go back to mooers for the safety of my vehicle and myself. I went as far as to get a regional service rep involved who, after I explaind the situation, was more than happy to sign off on the repairs and even after as much the service manager was still very disgruntled about the whole thing and refused to speak to me ever again. Personally I would fire the whole lot and start fresh with more customer service friendly people.

[Turgid1]

Score: -867

Mooers is by far the worst experience of my life!!

They tried to rip me off, get me to pay out of warranty, I was cursed and yelled at by the service manager because he claimed it was my fault for the problems and not just a freak accident or defect in material. I cannot speak to the tech's and their abilities as I have never interacted with them but the service department on whole is, as the pervious poster commented, suck-a-shop. They need to get their act together and start learning what customer service is really about and that one litle phrase "the customer is always right" seems completely lost on them.

I get all my work done out of state because im scared to go back to mooers for the safety of my vehicle and myself. I went as far as to get a regional service rep involved who, after I explaind the situation, was more than happy to sign off on the repairs and even after as much the service manager was still very disgruntled about the whole thing and refused to speak to me ever again. Personally I would fire the whole lot and start fresh with more customer service friendly people.

Interesting I have dealt with Mooers for many years now (approx 11) and have never Experienced these issues.They have always been straight forward .Labor rate per hr is about the same as Pauls and you get a dealer working on your vehicle.Also they use volvo parts where Pauls I found was not using totally Volvo parts(brake items and such. I have talked with the Svc manager a couple of times and he has always been polite . Heeven allowed me to use a coupon for a service that had expired.I would like know the name of who you that cussed you out.He just didn't seem like that type of person.

[BREAKAWAY]

As an employee of Mooer's in Richmond, I can say that we make our fair share of mistakes (name one shop that doesnt and I'll cease my arguement). We have had alot of previous Paul's customers that were not very impressed. As with the late S/V70's and all P2 cars, Pauls can not perform much diagnostic work with the networked computer systems. The problem in this is that when certain things have been attempted by suck a shop, not just Paul's but any outside shops without the diagnostic and testing capabilities, when they try to diagnose and repair certain issues with these cars, they end up with more problems than when they started. With an 80%+ retention rate of customers outside of factory warranty (a few with 500k+ miles), alot can be said for our "sketchy" service department. Pardon the rambling but just a defensive argument

Yes, Paul's is equipped with VIDA and can perform any diagnostics.

[BREAKAWAY]

Interesting I have dealt with Mooers for many years now (approx 11) and have never Experienced these issues.They have always been straight forward .Labor rate per hr is about the same as Pauls and you get a dealer working on your vehicle.Also they use volvo parts where Pauls I found was not using totally Volvo parts(brake items and such. I have talked with the Svc manager a couple of times and he has always been polite . Heeven allowed me to use a coupon for a service that had expired.I would like know the name of who you that cussed you out.He just didn't seem like that type of person.

Paul's labor rate is lower and yes they use volvo parts, especially brake parts.