Andrew T. Watson
Rating: 4
Comments: My '97 850 GLT needed new front rotors/pads at 43K. I bought the needed Volvo OEM parts from an discounted online dealer and brought them with me. The service dept refused, at first, to install them because they couldn't be "Volvo" parts because they were too cheap (left the invoice in the box). In the end, the General Manager, Service Manager, my Salesman, the Parts Manager, and I had a "discussion". The end result - they used my parts but were not happy about losing $350 to parts. Their attitude stinks and I won't go back.
Stephen
Rating: 3
Comments: I have never been pleased with their service. I have owned my car for six years and can say that they are the worst dealership that I have ever dealt with. So bad that I will likely never buy another Volvo unless I move closer to a reputable dealer.
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Tennessee - Nashville - Music City Volvo
Started by jross, Feb 09 2005 01:29 AM
6 replies to this topic
#1
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Mad Scientist
#2
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honorary nwc member
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Posted 23 March 2005 - 05:00 PM
music country or volvo of nashville which its now called----SUCKS 
'96 855 PLATINUM EDITION-Gone but not forgotten.....
#3
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Posted 23 March 2005 - 11:57 PM
This is a prefect example why they should not have used your parts. You are not going back either way. Next time you go to Outback bring your own steak and see if they will cook it for you. 
#4
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Posted 21 June 2005 - 08:24 PM
This dealership refuses to give a price for a given problem ahead. They start charging hourly on a problem and they stop when they find the problem. It could be 8 hours or 30 depending how fast they find the pb!! Basically you open you bank account to them so they can help themselves!! 
A good dealer technician always knows where to start and has an idea on what it takes to fix it.
A good dealer technician always knows where to start and has an idea on what it takes to fix it.
95 850 GLT
#5
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- Location:Nashville, Tn.
Posted 15 June 2006 - 07:13 PM
QUOTE(tenn850 @ Jun 21 2005, 03:24 PM) 
This dealership refuses to give a price for a given problem ahead. They start charging hourly on a problem and they stop when they find the problem. It could be 8 hours or 30 depending how fast they find the pb!! Basically you open you bank account to them so they can help themselves!!
A good dealer technician always knows where to start and has an idea on what it takes to fix it.
A good dealer technician always knows where to start and has an idea on what it takes to fix it.
I bought a part there today and stood there why 2 guys argued back and forth about a customer who called on the phone about something. They were bad mouthing this guy really loud in front of me a brand new customer. What the hell kind of business is that. Great first impression.
Nashville, Tn.
#6
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Posted 19 June 2006 - 02:04 PM
Add 1 more to the list of unhappy customers....
My car was bought new there, and they were the only ones who were ever allowed to open the hood - even for a simple oil change! The car was taken there for every scheduled maintenance interval.
I bought the car before I found out that it was a 1 owner, dealer serviced, car. So after I found that out, I went to the dealership asking questions, and they acted really funny about showing me the records. I saw them, but they wouldn't let me have them, and they wouldn't let me copy them. Then, after speaking to the original owner, she sent me the receipts from 2003 thru May 2005 (all she could find).
$6300 worth of repairs, and the biggest thing they did was replace the radiator.
CV bellows and installation were $648.71!
I commented that I didn't see any charges for an O2 sensor - when one of the service managers pointed out that I was looking at what had been done 4 or 5 years ago - and he said "yea, it might be the original O2 sensor on the car".
We had already talked about the car having 200,000 + miles on it at the last service. I guess I feel better knowing that they replaced the airbox thermostat.
One ticket has printed on it:
"Replaced rectangular O-ring on the oil cooler cover $97.00"
On a 93 850, with a 5speed, and no turbo, where is the oil cooler cover?
My car was bought new there, and they were the only ones who were ever allowed to open the hood - even for a simple oil change! The car was taken there for every scheduled maintenance interval.
I bought the car before I found out that it was a 1 owner, dealer serviced, car. So after I found that out, I went to the dealership asking questions, and they acted really funny about showing me the records. I saw them, but they wouldn't let me have them, and they wouldn't let me copy them. Then, after speaking to the original owner, she sent me the receipts from 2003 thru May 2005 (all she could find).
$6300 worth of repairs, and the biggest thing they did was replace the radiator.
CV bellows and installation were $648.71!
I commented that I didn't see any charges for an O2 sensor - when one of the service managers pointed out that I was looking at what had been done 4 or 5 years ago - and he said "yea, it might be the original O2 sensor on the car".
We had already talked about the car having 200,000 + miles on it at the last service. I guess I feel better knowing that they replaced the airbox thermostat.
One ticket has printed on it:
"Replaced rectangular O-ring on the oil cooler cover $97.00"
On a 93 850, with a 5speed, and no turbo, where is the oil cooler cover?
Experience is a hard teacher, it tests first and teaches afterward.
- Unknown
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1993 850, 5 speed, 274k, Vogtland springs, Bilstein struts and shocks. Custom endlinks. Airbox mod, 20% tint. Future fun in progress.
- Unknown
video
1993 850, 5 speed, 274k, Vogtland springs, Bilstein struts and shocks. Custom endlinks. Airbox mod, 20% tint. Future fun in progress.
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Posted 04 September 2010 - 10:09 PM
jross, on 09 February 2005 - 01:29 AM, said:
Andrew T. Watson
<b>Rating:</b> 4
<b>Comments:</b> My '97 850 GLT needed new front rotors/pads at 43K. I bought the needed Volvo OEM parts from an discounted online dealer and brought them with me. The service dept refused, at first, to install them because they couldn't be "Volvo" parts because they were too cheap (left the invoice in the box). In the end, the General Manager, Service Manager, my Salesman, the Parts Manager, and I had a "discussion". The end result - they used my parts but were not happy about losing $350 to parts. Their attitude stinks and I won't go back.
Stephen
<b>Rating:</b> 3
<b>Comments:</b> I have never been pleased with their service. I have owned my car for six years and can say that they are the worst dealership that I have ever dealt with. So bad that I will likely never buy another Volvo unless I move closer to a reputable dealer.
<b>Rating:</b> 4
<b>Comments:</b> My '97 850 GLT needed new front rotors/pads at 43K. I bought the needed Volvo OEM parts from an discounted online dealer and brought them with me. The service dept refused, at first, to install them because they couldn't be "Volvo" parts because they were too cheap (left the invoice in the box). In the end, the General Manager, Service Manager, my Salesman, the Parts Manager, and I had a "discussion". The end result - they used my parts but were not happy about losing $350 to parts. Their attitude stinks and I won't go back.
Stephen
<b>Rating:</b> 3
<b>Comments:</b> I have never been pleased with their service. I have owned my car for six years and can say that they are the worst dealership that I have ever dealt with. So bad that I will likely never buy another Volvo unless I move closer to a reputable dealer.
Michael
If you are still in the Nashville area, and driving any type of european car, go to Welch Motor Cars on 51st ave on west side of town. I've been with him for years, five or six volvos worth. I'm never disappointed.
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