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[jross]

Bryan Goldberg
Rating: 2
Comments: Stunningly bad attitude towards service customers. If you make an appointment, it means nothing. They keep the car for a day or more for simple repairs. When I brought the car in (per recall notice) for the addition of a grouding wire for the passenger side airbag, the technician twisted the cover panel to one side to gain access. The correct procedure is to remove the retaining screws and drop the panel down. It hasn't fit correctly since. UNBELIEVABLE. Their Volvo Salesperson, Natalie D'Alphonso rates a ten+, however. The purchase process for the vehicle was everthing one could want. She was courteous, organized, well versed about the product and focused on making every facet of the experience a real joy. Not surprisingly, Natalie has left and now works at the Mercedes Dealership in Lansing.