Anonymous
Rating: 10
Comments: Excellent! The sales people were knowledgeable, respectful, and reasonable. The service department was excellent -- they even replaced my burned out light bulb when the car was serviced under warranty! (at no cost and without mention!) They simply do what they promise and do it well.
Greg W
Rating: 6
Comments: I have only dealt with their service counter, and they are ok, once you can get someone to help you!!! I usually have to stand there in full view for a few minutes before anyone comes to help me. The prices are typical dealer - high! I have a friend who did have a pleasant experience buying an off-lease car from them.
Tom
Rating: 9
Comments: Bad experience with sales person - high pressure and didn't care about the sale after he found out I was driving an Ford Escort. Service department experience was typical OK, only been one. Parts department very friendly and helpful but price is still high when comparing to other mail order dealer.
Massachusetts - Allston - Boston Volvo Village
Started by jross, Feb 09 2005 02:13 AM
19 replies to this topic
#1
jross
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Mad Scientist
#2
jross
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Posted 11 February 2005 - 02:15 AM
Steve Ringlee
Rating: 9
Comments: While on a trip, I had an engine problem. The service writers at Volvo Village put me at the head of the line for a quick appointment and were very precise about the repair. I've bought parts there as well and the parts folks are patient and accurate, spending in one case about five minutes to look up one small bulb number on a Saturday morning.
Rating: 9
Comments: While on a trip, I had an engine problem. The service writers at Volvo Village put me at the head of the line for a quick appointment and were very precise about the repair. I've bought parts there as well and the parts folks are patient and accurate, spending in one case about five minutes to look up one small bulb number on a Saturday morning.
#3
850R Sleeper
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Posted 10 March 2005 - 07:09 PM
Rating - 10
I have had nothing but good service with Boston Volvo Village. However, I have not dealt with their sales department. Only the parts department. Both my brother and I have bought parts from the parts counter at BVV. We deal with a man named George and we get really good deals on parts. My entire family bring our cars to Lee Volvo on route 9 in Wellesley, but usually buy parts from BVV because they are the cheapest around...if you know who to talk to.
I have had nothing but good service with Boston Volvo Village. However, I have not dealt with their sales department. Only the parts department. Both my brother and I have bought parts from the parts counter at BVV. We deal with a man named George and we get really good deals on parts. My entire family bring our cars to Lee Volvo on route 9 in Wellesley, but usually buy parts from BVV because they are the cheapest around...if you know who to talk to.
Karl
North East
North East
#4
Gregg
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daniel stern lighting pimp
Posted 31 March 2005 - 06:46 PM
QUOTE(850R Sleeper @ Mar 10 2005, 02:09 PM)
Rating - 10
I have had nothing but good service with Boston Volvo Village. However, I have not dealt with their sales department. Only the parts department. Both my brother and I have bought parts from the parts counter at BVV. We deal with a man named George and we get really good deals on parts. My entire family bring our cars to Lee Volvo on route 9 in Wellesley, but usually buy parts from BVV because they are the cheapest around...if you know who to talk to.
I have had nothing but good service with Boston Volvo Village. However, I have not dealt with their sales department. Only the parts department. Both my brother and I have bought parts from the parts counter at BVV. We deal with a man named George and we get really good deals on parts. My entire family bring our cars to Lee Volvo on route 9 in Wellesley, but usually buy parts from BVV because they are the cheapest around...if you know who to talk to.
Karl is clueless sometimes
His name is John Sharisky, and I didn't actually buy anything from him 
But yes, he has quoted me great prices on parts, and has also hooked Karl up too
#5
850R Sleeper
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Posted 31 March 2005 - 06:58 PM
Yeah, Gregg is right, lol, I forgot what his name was, and I thought that Gregg had bought parts also, but I guess it was just me when I went on my summer shopping spree, haha, anywayz, John's given the best prices i've seen.
Karl
North East
North East
#6
lcc014
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Posted 15 June 2005 - 01:17 PM
QUOTE(gmischenko @ Mar 31 2005, 02:46 PM)
Karl is clueless sometimes His name is John Sharisky, and I didn't actually buy anything from him But yes, he has quoted me great prices on parts, and has also hooked Karl up too
His name is John Sharisky, and I didn't actually buy anything from him But yes, he has quoted me great prices on parts, and has also hooked Karl up tooYes, John is a great guy. I always buy parts or tools from him. As usual, get the net price (20%) off when purchasing parts via John.
Ching-Ho Cheng
1995 855 NA: Bilstien Touring Strut & Shocks, Volvo Protective Grill, K&N Filter, E-Code Lens, ClearCorner Light, Alpine CD-Changer, AutoDim RearView Mirror, 6000K HID, Tranny Cooler
2005 530i: PPP, CWP, Nav, Xeon, Rear SunShade, Steptronics, Blue Light Door Sills, Wide Angle Driver Side Mirror, M5 iDrive Knob, White LED License Plate Light
2005 530i: PPP, CWP, Nav, Xeon, Rear SunShade, Steptronics, Blue Light Door Sills, Wide Angle Driver Side Mirror, M5 iDrive Knob, White LED License Plate Light
#7
ACBarnett
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Posted 15 June 2005 - 06:22 PM
QUOTE(lcc014 @ Jun 15 2005, 09:17 AM)
Yes, John is a great guy. I always buy parts or tools from him. As usual, get the net price (20%) off when purchasing parts via John.
Ching-Ho Cheng
Ching-Ho Cheng
Yeah, John is a great guy, and we've got great service from their parts department. I just got a set of 17" pegasus rims from them and they were at a very good price. I'd definately recommend them as the best Volvo dealership I've experienced in MA.
#8
lcc014
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Posted 15 June 2005 - 06:26 PM
QUOTE(ACBarnett @ Jun 15 2005, 02:22 PM)
Yeah, John is a great guy, and we've got great service from their parts department. I just got a set of 17" pegasus rims from them and they were at a very good price. I'd definately recommend them as the best Volvo dealership I've experienced in MA.
Yes, best Volvo part dealership only but not the sales or service though
Ching-Ho Cheng
1995 855 NA: Bilstien Touring Strut & Shocks, Volvo Protective Grill, K&N Filter, E-Code Lens, ClearCorner Light, Alpine CD-Changer, AutoDim RearView Mirror, 6000K HID, Tranny Cooler
2005 530i: PPP, CWP, Nav, Xeon, Rear SunShade, Steptronics, Blue Light Door Sills, Wide Angle Driver Side Mirror, M5 iDrive Knob, White LED License Plate Light
2005 530i: PPP, CWP, Nav, Xeon, Rear SunShade, Steptronics, Blue Light Door Sills, Wide Angle Driver Side Mirror, M5 iDrive Knob, White LED License Plate Light
#9
T5BRICK
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Posted 29 April 2006 - 05:26 AM
Andrew H.
Rating: 9
Comments: just bought a set of Comets from these guys. delt with John Sharisky via email and over the phone. got a pretty good price and due to a delay in shipping, i got upgraded from UPS-Ground to 2ND Day Air for free. i'll definatly be checking with these guys before i make another big purchase.
Rating: 9
Comments: just bought a set of Comets from these guys. delt with John Sharisky via email and over the phone. got a pretty good price and due to a delay in shipping, i got upgraded from UPS-Ground to 2ND Day Air for free. i'll definatly be checking with these guys before i make another big purchase.
'06 Mazda3
#10
b52murph
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Posted 25 September 2006 - 07:03 PM
Rating - 10
Purcahsed a replacement sunroof gasket for my `96 855 in April and had it shipped here to Turkey. Ironically, I never installed it and have already shipped the car back to the USA. Good price on parts, excellent service through e-mail and I got a Volvo hat for free (which has gotten more use than the sunroof gasket). Thanks!
Purcahsed a replacement sunroof gasket for my `96 855 in April and had it shipped here to Turkey. Ironically, I never installed it and have already shipped the car back to the USA. Good price on parts, excellent service through e-mail and I got a Volvo hat for free (which has gotten more use than the sunroof gasket). Thanks!
Jordan "b52murph" Murphy
`96 855 Turbo 183K
`96 855 Turbo 183K
#11 Guest_850 owner_*
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Posted 16 November 2006 - 09:34 PM
I'd like to put my 2¢ in about Boston Volvo Village - I dropped well over $2 GRAND there in 2004 - and some of the repairs (as I found out later) were, in all likelihood, unecessary. One of those being tie-rod ends, which another dealership had mentioned were going, and I learned the hard lesson about walking in and declaring what you think the problem is - it'll cost you.
I also needed a steering wheel replacement as the horn contacts in mine were done - it took 3 STEERING WHEELS for them to fix the problem. On the 1st replacement, I'm in traffic w/in days of the repair, go to use the horn, and BLLLLEEEEEEEEEPPPPP constant-on. I go back for REPLACEMENT #2, and within days, THE SAME DAMN THING. Replacement #3, thank god, took care of it, but to a great inconvenience to me, no apology from them and a refusal to give me limo service which they had prior to this as I lived like 3 miles away.
I thought I'd found a decent service guy there who was "taking care" of me. He did replace a couple of parts for me at no charge, but one day my car was literally flooded w/water due to clogged vents.
I drove it in there and he had it for 5 days. He claimed they were going to remove upholstery and hot-air dry the carpets.
When he picked me up in my car, I noticed (I had dropped it off with a full tank of gas and like 3 miles on the odometer) that 35 miles had been put on my car. He told me I was "all set" and I thanked him, opting not to say anything about why the poke my car had been driven 35 miles, (given that he hadn't charged me) and noticed later that the trunk interior and the rear carpets were still wet....I did note, from what he'd told me, that he lived approximately 35 miles from the dealership round-trip...Hmmmm....
Service writers were rude, dismissive, another bad experience was with a 4-wheel alignment that I had to return THREE TIMES to have done correctly.
Never again and in my book one of the worst STEALERSHIPS out there, though all dealerships, in truth, are a damn racket, and you're better off finding a decent indie, which can be even more difficult.
I also needed a steering wheel replacement as the horn contacts in mine were done - it took 3 STEERING WHEELS for them to fix the problem. On the 1st replacement, I'm in traffic w/in days of the repair, go to use the horn, and BLLLLEEEEEEEEEPPPPP constant-on. I go back for REPLACEMENT #2, and within days, THE SAME DAMN THING. Replacement #3, thank god, took care of it, but to a great inconvenience to me, no apology from them and a refusal to give me limo service which they had prior to this as I lived like 3 miles away.
I thought I'd found a decent service guy there who was "taking care" of me. He did replace a couple of parts for me at no charge, but one day my car was literally flooded w/water due to clogged vents.
I drove it in there and he had it for 5 days. He claimed they were going to remove upholstery and hot-air dry the carpets.
When he picked me up in my car, I noticed (I had dropped it off with a full tank of gas and like 3 miles on the odometer) that 35 miles had been put on my car. He told me I was "all set" and I thanked him, opting not to say anything about why the poke my car had been driven 35 miles, (given that he hadn't charged me) and noticed later that the trunk interior and the rear carpets were still wet....I did note, from what he'd told me, that he lived approximately 35 miles from the dealership round-trip...Hmmmm....
Service writers were rude, dismissive, another bad experience was with a 4-wheel alignment that I had to return THREE TIMES to have done correctly.
Never again and in my book one of the worst STEALERSHIPS out there, though all dealerships, in truth, are a damn racket, and you're better off finding a decent indie, which can be even more difficult.
#12 Guest_deacon_*
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Posted 20 November 2006 - 11:09 PM
QUOTE(850 owner @ Nov 16 2006, 09:34 PM)
I'd like to put my 2¢ in about Boston Volvo Village - I dropped well over $2 GRAND there in 2004 - and some of the repairs (as I found out later) were, in all likelihood, unecessary. One of those being tie-rod ends, which another dealership had mentioned were going, and I learned the hard lesson about walking in and declaring what you think the problem is - it'll cost you.
I also needed a steering wheel replacement as the horn contacts in mine were done - it took 3 STEERING WHEELS for them to fix the problem. On the 1st replacement, I'm in traffic w/in days of the repair, go to use the horn, and BLLLLEEEEEEEEEPPPPP constant-on. I go back for REPLACEMENT #2, and within days, THE SAME DAMN THING. Replacement #3, thank god, took care of it, but to a great inconvenience to me, no apology from them and a refusal to give me limo service which they had prior to this as I lived like 3 miles away.
I thought I'd found a decent service guy there who was "taking care" of me. He did replace a couple of parts for me at no charge, but one day my car was literally flooded w/water due to clogged vents.
I drove it in there and he had it for 5 days. He claimed they were going to remove upholstery and hot-air dry the carpets.
When he picked me up in my car, I noticed (I had dropped it off with a full tank of gas and like 3 miles on the odometer) that 35 miles had been put on my car. He told me I was "all set" and I thanked him, opting not to say anything about why the poke my car had been driven 35 miles, (given that he hadn't charged me) and noticed later that the trunk interior and the rear carpets were still wet....I did note, from what he'd told me, that he lived approximately 35 miles from the dealership round-trip...Hmmmm....
Service writers were rude, dismissive, another bad experience was with a 4-wheel alignment that I had to return THREE TIMES to have done correctly.
Never again and in my book one of the worst STEALERSHIPS out there, though all dealerships, in truth, are a damn racket, and you're better off finding a decent indie, which can be even more difficult.
I also needed a steering wheel replacement as the horn contacts in mine were done - it took 3 STEERING WHEELS for them to fix the problem. On the 1st replacement, I'm in traffic w/in days of the repair, go to use the horn, and BLLLLEEEEEEEEEPPPPP constant-on. I go back for REPLACEMENT #2, and within days, THE SAME DAMN THING. Replacement #3, thank god, took care of it, but to a great inconvenience to me, no apology from them and a refusal to give me limo service which they had prior to this as I lived like 3 miles away.
I thought I'd found a decent service guy there who was "taking care" of me. He did replace a couple of parts for me at no charge, but one day my car was literally flooded w/water due to clogged vents.
I drove it in there and he had it for 5 days. He claimed they were going to remove upholstery and hot-air dry the carpets.
When he picked me up in my car, I noticed (I had dropped it off with a full tank of gas and like 3 miles on the odometer) that 35 miles had been put on my car. He told me I was "all set" and I thanked him, opting not to say anything about why the poke my car had been driven 35 miles, (given that he hadn't charged me) and noticed later that the trunk interior and the rear carpets were still wet....I did note, from what he'd told me, that he lived approximately 35 miles from the dealership round-trip...Hmmmm....
Service writers were rude, dismissive, another bad experience was with a 4-wheel alignment that I had to return THREE TIMES to have done correctly.
Never again and in my book one of the worst STEALERSHIPS out there, though all dealerships, in truth, are a damn racket, and you're better off finding a decent indie, which can be even more difficult.
For anyone interested this is an elaborate tale and not at all close to what actually happened.
#13
the underlørd
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Posted 20 November 2006 - 11:21 PM
QUOTE(deacon @ Nov 20 2006, 03:09 PM)
For anyone interested this is an elaborate tale and not at all close to what actually happened.
you better explain why.
2007.5 Chevy Duramax. Built Tranny. EfiLive. Twin Turbo. 600whp / 1000 ft lbs.
#14 Guest_Guest_*
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Posted 21 November 2006 - 12:41 PM
QUOTE(the underlørd @ Nov 20 2006, 11:21 PM)
you better explain why.
sorry, but I'm not a liberty to get into specifics. I just did not think this was a site to bash dealers. Read the post, it took 3 steering wheels to fix the problem. Obiviously it is a problem with the manufacturer of the steering wheel, NOT the installer.
I am quite sure it's not a problem to bash customers either, so I am taking the high road.
#15
Gaff
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Posted 21 November 2006 - 04:28 PM
QUOTE(the underlørd @ Nov 20 2006, 07:21 PM)
you better explain why.
I've had experience with Boston Volvo as well, and so have other family members. John in parts is great - very knowledgeable, answers calls, and super friendly. Highly recommended for parts.
However, their service department does not deserve praise. I took in a car under VIP warranty with a handful of issues and got a bill for $400, even though my deductible was $50. They chose to interpret the deductible as $50 per item, and they counted 8 things. I know from other dealerships that it can be at the service department's discretion to count per occurance or per item, but the service writer did not discuss this in advance, he showed no interest in my surprise, was dismissive and snotty, and told me outright that had I purchased the car there, they might be seeing things differently. Perhaps Boston Volvo has the right to treat customers like this, and I'll accept that. However, bad behavior comes around, especially when customers can (and should) post on boards like this.
2006 V70 2.5t, 31K
#16 Guest_Guest_michael_*_*
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Posted 22 November 2006 - 12:47 PM
QUOTE(Gaff @ Nov 21 2006, 04:28 PM)
I've had experience with Boston Volvo as well, and so have other family members. John in parts is great - very knowledgeable, answers calls, and super friendly. Highly recommended for parts.
However, their service department does not deserve praise. I took in a car under VIP warranty with a handful of issues and got a bill for $400, even though my deductible was $50. They chose to interpret the deductible as $50 per item, and they counted 8 things. I know from other dealerships that it can be at the service department's discretion to count per occurance or per item, but the service writer did not discuss this in advance, he showed no interest in my surprise, was dismissive and snotty, and told me outright that had I purchased the car there, they might be seeing things differently. Perhaps Boston Volvo has the right to treat customers like this, and I'll accept that. However, bad behavior comes around, especially when customers can (and should) post on boards like this.
However, their service department does not deserve praise. I took in a car under VIP warranty with a handful of issues and got a bill for $400, even though my deductible was $50. They chose to interpret the deductible as $50 per item, and they counted 8 things. I know from other dealerships that it can be at the service department's discretion to count per occurance or per item, but the service writer did not discuss this in advance, he showed no interest in my surprise, was dismissive and snotty, and told me outright that had I purchased the car there, they might be seeing things differently. Perhaps Boston Volvo has the right to treat customers like this, and I'll accept that. However, bad behavior comes around, especially when customers can (and should) post on boards like this.
Matthew, A dectuble is charged per visit, NOT per repair. Please contact me mlabrecque@bostonvolvo.com and I would be more than happy to credit you $350.
#17
the underlørd
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Pretty Boy Racing
Posted 22 November 2006 - 09:59 PM
QUOTE(Guest @ Nov 21 2006, 04:41 AM)
sorry, but I'm not a liberty to get into specifics. I just did not think this was a site to bash dealers.
this forum is to discuss your experiences with dealers and independant shops, good or bad. Feel free and refute his claims, that's what this is for.
2007.5 Chevy Duramax. Built Tranny. EfiLive. Twin Turbo. 600whp / 1000 ft lbs.
#18
drPheta
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Posted 10 December 2006 - 03:58 AM
Took my car in to have my axle fixed and my oil cooler hoses replaced. My driver's axle boot was torn, and after a month I decided to have the dealer do it due to time constraints. I also noticed a fresh oil leak (very very small, like one or two drops every morning in my garage) coming from the oil cooler hoses.
Well, BVV serviced the car, gave me a loaner (this is the main reason why I take my car there). $950 !!!!!!!!! The axle job was a remove and rebuild... not a remove and replace... cost $500+. I wasn't expecting that, but whatever. i just paid the bill. Drive 2 miles down Commonwealth Ave., and my oil dummy light comes on. I pull over, and my car is puking oil all over the street. Great, I bet the oil cooler hose popped off. I get it towed back (BVV covered towing), and they fix it the next day. Service manager sets me up with loaner during the whole ordeal, and all is well.
Next day, I get my car back, and I drive off. So far so good. Don't get to drive it much, just go home and that's it. Well, that was Thursday. Friday, not much driving. Just a light drive to school and home. Saturday (today), we go to Rein's in CT. Drive down, nothing special, but on the drive home my car throws the CEL and smokes all over the place. White smoke, and it seems like I'm misfiring badly. My oil level is low, and I don't know where it's going. Now, my car has to go back to the shop to have this looked at.
Before my car went in for the oil cooler hose service, all I had bugging me was a SMALL oil leak and a cracked CV boot. Now, I have CELs galore with misfiring and more smoke than Snoop. Is it coincidence, or did BVV do something wrong? Well, I can't even drain my oil out because somehow my drain plug feels like it's welded on. How satisfied am I with BVV service dept? I have mixed feelings. They make sure you're taken care of, but they sure are expensive at $100+ per hour for labor. Furthermore, to have an oil cooler line pop off like that kind of bugs me. Aftermarket radiator/oil cooler or not, the previous oil lines stayed on.
I hope this misfire issue gets fixed soon.
EDIT:
Well, BVV isn't necessary to diagnose what's wrong this time around. see
http://volvospeed.com/vs_forum/index.php?s...view=getnewpost
However, I still have mixed feelings about service at BVV, but it definitely isn't as bad as some people have pointed out.
Well, BVV serviced the car, gave me a loaner (this is the main reason why I take my car there). $950 !!!!!!!!! The axle job was a remove and rebuild... not a remove and replace... cost $500+. I wasn't expecting that, but whatever. i just paid the bill. Drive 2 miles down Commonwealth Ave., and my oil dummy light comes on. I pull over, and my car is puking oil all over the street. Great, I bet the oil cooler hose popped off. I get it towed back (BVV covered towing), and they fix it the next day. Service manager sets me up with loaner during the whole ordeal, and all is well.
Next day, I get my car back, and I drive off. So far so good. Don't get to drive it much, just go home and that's it. Well, that was Thursday. Friday, not much driving. Just a light drive to school and home. Saturday (today), we go to Rein's in CT. Drive down, nothing special, but on the drive home my car throws the CEL and smokes all over the place. White smoke, and it seems like I'm misfiring badly. My oil level is low, and I don't know where it's going. Now, my car has to go back to the shop to have this looked at.
Before my car went in for the oil cooler hose service, all I had bugging me was a SMALL oil leak and a cracked CV boot. Now, I have CELs galore with misfiring and more smoke than Snoop. Is it coincidence, or did BVV do something wrong? Well, I can't even drain my oil out because somehow my drain plug feels like it's welded on. How satisfied am I with BVV service dept? I have mixed feelings. They make sure you're taken care of, but they sure are expensive at $100+ per hour for labor. Furthermore, to have an oil cooler line pop off like that kind of bugs me. Aftermarket radiator/oil cooler or not, the previous oil lines stayed on.
I hope this misfire issue gets fixed soon.
EDIT:
Well, BVV isn't necessary to diagnose what's wrong this time around. see
http://volvospeed.com/vs_forum/index.php?s...view=getnewpost
However, I still have mixed feelings about service at BVV, but it definitely isn't as bad as some people have pointed out.
Edited by drPheta, 10 December 2006 - 06:17 AM.
1995 Cream Yellow 850 T-5R Wagon (sadly has been sold)
Selling the following: Check the Classifieds: CF goodies | 18" BBS Tritons with GoodYear Eagle GS-D3 F1 Tires | Stage 1 Stuff | Some other odds and ends.
#19
Sergei
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Posted 17 July 2007 - 11:57 PM
I have just had the most unpleasant visit to Boston Volvo Village I have ever had. It was actually the worst out of all my visits to any automobile shop or any service at all.
I brought my car for the regular 37,500 miles service, and also mentioned a few problems I wanted the shop to address. My car is still under warranty and knowing that my previous services were free, I assumed that this one would be also free. I talked with the service guy (Matthew Crane)? who seemed polite and professional. He listened to all the problems I had to report, typed them in, and gave me the paper to sign, pointing with his finger right to the Signature place. I did sign it and left. Later Matthew called and informed me that I need to have front pads and rotor replaced and that it would cost $490. I agreed to do that. We also discussed some issues that I reported in the morning and he said those would be covered by the warranty.
In the evening I came to pick up my car and he said all the issues were fixed and gave me the bill. The big surprise came when I went to the cash register to pay it - the amount was over $960 !!!! I went back to Matthew to ask why the bill was that large and he explained to me that $406 was for the regular 37,500 miles service. I said that I was very surprised to find that on my bill since that sum has NEVER came up in all of our previous conversation. Matthew argued that he did state that price clearly to me in the morning and that the free regular services stop at 30,000 miles. I was upset about it especially since I know for sure that he never told me what would be the cost. However, I paid the total amount and left.
While driving the car back home I could not feel but ripped off and tricked into buying that regular service at such a high price. I decided to call back to Matthew to talk about this situation. He picked up the phone and I explained to him that I really feel bad about what happened. Matthew took a very defensive pose saying that he always clearly states what the cost will be to all of his customers. I insisted that he didn't do it in my case. To which he said the cost is written in black and white on the paper that I signed. I said, yes I signed it without looking, and nobody went over the cost items with me like they usually do in the auto shops. At this point Matthew, instead of appologizing (never did he appologize during our conversation), he raised his voice and said "whatever". Such rude attitude of course made me feel even worse, but little did I know that Mattew was not done with his abuse. He proceeded to say literally the following "CALL ME A LIER AND I WILL FIND YOU!!!" At this point, being caught by such unbelievable rudeness and a threat I didn't know what else to say but that I do think he was a lier. After that Matthew hung up on me. It was 6:30pm on 7/17/2007 and my attempts to call to Michael Breck ended up at the answering machine at which I left a message saying that I had a very bad experience at the shop and asked Michael to call me about this situation. I am not sure about the spelling of the last name - Matthew suggested that name on the phone during our last argument as the person to talk to.
Anyway, I'll be waiting for the call from Michael. I don't think there's anything that can be done about it, but I want to express how upset I am about such rudeness, which took me totally by surprise! I am also planning to write a complaint to Better Business Bureau (which by the way I have never ever done before), because I just think such service and relationship with a customer is highly inappropriate and utterly unacceptable.
PS. I should add that I have always been sattisfied with the high level of technical service I received from Boston Volvo Village, but unfortunately I feel that now I have to find another shop to service my car, since I can neither trust this company nor am I willing to be treated with such lack of respect.
I brought my car for the regular 37,500 miles service, and also mentioned a few problems I wanted the shop to address. My car is still under warranty and knowing that my previous services were free, I assumed that this one would be also free. I talked with the service guy (Matthew Crane)? who seemed polite and professional. He listened to all the problems I had to report, typed them in, and gave me the paper to sign, pointing with his finger right to the Signature place. I did sign it and left. Later Matthew called and informed me that I need to have front pads and rotor replaced and that it would cost $490. I agreed to do that. We also discussed some issues that I reported in the morning and he said those would be covered by the warranty.
In the evening I came to pick up my car and he said all the issues were fixed and gave me the bill. The big surprise came when I went to the cash register to pay it - the amount was over $960 !!!! I went back to Matthew to ask why the bill was that large and he explained to me that $406 was for the regular 37,500 miles service. I said that I was very surprised to find that on my bill since that sum has NEVER came up in all of our previous conversation. Matthew argued that he did state that price clearly to me in the morning and that the free regular services stop at 30,000 miles. I was upset about it especially since I know for sure that he never told me what would be the cost. However, I paid the total amount and left.
While driving the car back home I could not feel but ripped off and tricked into buying that regular service at such a high price. I decided to call back to Matthew to talk about this situation. He picked up the phone and I explained to him that I really feel bad about what happened. Matthew took a very defensive pose saying that he always clearly states what the cost will be to all of his customers. I insisted that he didn't do it in my case. To which he said the cost is written in black and white on the paper that I signed. I said, yes I signed it without looking, and nobody went over the cost items with me like they usually do in the auto shops. At this point Matthew, instead of appologizing (never did he appologize during our conversation), he raised his voice and said "whatever". Such rude attitude of course made me feel even worse, but little did I know that Mattew was not done with his abuse. He proceeded to say literally the following "CALL ME A LIER AND I WILL FIND YOU!!!" At this point, being caught by such unbelievable rudeness and a threat I didn't know what else to say but that I do think he was a lier. After that Matthew hung up on me. It was 6:30pm on 7/17/2007 and my attempts to call to Michael Breck ended up at the answering machine at which I left a message saying that I had a very bad experience at the shop and asked Michael to call me about this situation. I am not sure about the spelling of the last name - Matthew suggested that name on the phone during our last argument as the person to talk to.
Anyway, I'll be waiting for the call from Michael. I don't think there's anything that can be done about it, but I want to express how upset I am about such rudeness, which took me totally by surprise! I am also planning to write a complaint to Better Business Bureau (which by the way I have never ever done before), because I just think such service and relationship with a customer is highly inappropriate and utterly unacceptable.
PS. I should add that I have always been sattisfied with the high level of technical service I received from Boston Volvo Village, but unfortunately I feel that now I have to find another shop to service my car, since I can neither trust this company nor am I willing to be treated with such lack of respect.
#20
Sergei
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- Members
- 2 posts
Newbie
Posted 22 July 2007 - 04:53 AM
Ok, I had 3 calls from Boston Volvo Village on the next day after the incident.
Michael Breque called in the morning to find out what happened and he agreed that the reaction of their employee was inadequate and not acceptable. He apologized and offered me to credit the disputed amount back to me. I accepted the apology but declined the offer of a credit, since I wanted them to understand that i was not just trying to get a free ride.
Later Matthew Crane called and said he felt really bad about what happened and he wanted to apologize for his reaction. I was glad he called and I told him that I accept the apology and consider the argument to be over.
Next day Michael called again saying that he spoke with Matthew and he was glad that we came to an understanding. He also insisted that they will give me a shop credit for future services for the disputed amount. I tried to decline, but he insisted, so I thanked him for the gesture.
I am glad that BVV took care of this argument appropriately and I will not be filing any claims with the BBB.
Michael Breque called in the morning to find out what happened and he agreed that the reaction of their employee was inadequate and not acceptable. He apologized and offered me to credit the disputed amount back to me. I accepted the apology but declined the offer of a credit, since I wanted them to understand that i was not just trying to get a free ride.
Later Matthew Crane called and said he felt really bad about what happened and he wanted to apologize for his reaction. I was glad he called and I told him that I accept the apology and consider the argument to be over.
Next day Michael called again saying that he spoke with Matthew and he was glad that we came to an understanding. He also insisted that they will give me a shop credit for future services for the disputed amount. I tried to decline, but he insisted, so I thanked him for the gesture.
I am glad that BVV took care of this argument appropriately and I will not be filing any claims with the BBB.
