Daniel Libutti
Rating: 10
Comments: I had an inoperable CD player, a power steering fluid reservoir leak, an intermittent right/rear window switch, and a fast-blink turn signal. They repaired all while keeping me informed and washed the car.
Maryland - Rockville - 355 Volvo
Started by jross, Feb 09 2005 02:20 AM
14 replies to this topic
#1
jross
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#2
crhoads4
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Posted 04 March 2005 - 03:59 PM
They are great over there. Very honest, very knowledgable, and will stay after hours to complete work on a Saturday!
1998 S70 with 106K. Bought in February 2005.
Since added wood trim, OE from various eBay Auctions | Alpine CDA-9831 with Alpine KCA-420i for my iPod to play through the head unit | Polk DB 6 1/2s in front doors | Infiniti Basslink | Michelin MXV4 tires | Magellan Roadmate 700 with external antenna
More to come soon...
Since added wood trim, OE from various eBay Auctions | Alpine CDA-9831 with Alpine KCA-420i for my iPod to play through the head unit | Polk DB 6 1/2s in front doors | Infiniti Basslink | Michelin MXV4 tires | Magellan Roadmate 700 with external antenna
More to come soon...
#3 Guest_Guest_bubblyz_*_*
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Posted 14 August 2005 - 04:27 AM
I agree, I really like this place. The service is good and people know what they are doing. And the best part is that they open on Saturdays as well.
#4
lax01
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Posted 15 August 2005 - 02:39 AM
Parts department is clueless...constantly treat customers like they are idiots....I really don't like Darcars or any of their other dealerships...
2002 BMW M3
Past: 1995 Volvo 850 Turbo
Past: 1995 Volvo 850 Turbo
#5
Che'_Moderator
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Posted 15 August 2005 - 02:54 AM
QUOTE(lax01 @ Aug 14 2005, 09:39 PM)
Parts department is clueless...constantly treat customers like they are idiots....I really don't like Darcars or any of their other dealerships...
I know I say this a lot but this time it really is probably just you. I deal with them quite a bit and never had a problem. They also sold me both my 850s.
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#6
lax01
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Posted 15 August 2005 - 03:16 AM
I knew you'd see I posted here and somehow undermine whatever I said...regardless, the parts department is condscending and hard to work with...and when I went in to look for a car, they did little to help me...guess they didn't want my sale...
2002 BMW M3
Past: 1995 Volvo 850 Turbo
Past: 1995 Volvo 850 Turbo
#7
Che'_Moderator
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Posted 15 August 2005 - 03:44 AM
QUOTE(lax01 @ Aug 14 2005, 10:16 PM)
I knew you'd see I posted here and somehow undermine whatever I said...regardless, the parts department is condscending and hard to work with...and when I went in to look for a car, they did little to help me...guess they didn't want my sale...
Ok good point. What did you end up buying anyways? You get a new car?
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#8
merlin390
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Posted 15 August 2005 - 03:45 AM
QUOTE(lax01 @ Aug 14 2005, 11:16 PM)
I knew you'd see I posted here and somehow undermine whatever I said...regardless, the parts department is condscending and hard to work with...and when I went in to look for a car, they did little to help me...guess they didn't want my sale...
Sometimes they know when to cut their losses and move on to the next customer...
I have customers that come in with absolutly NO clue what they are trying to do. I dont have time to explain to them how to fix their car.
worlds worst are the mustang owners, people who own cars over 15yrs old, young guys who have no clue which end of the wrench to hold, and wives who are sent because her husband doesnt want to come down himself.
Edited by merlin390, 15 August 2005 - 03:50 AM.
1996 Volvo 854 2.4L non-turbo 212,xxx miles Forsyth, Ga.
Works in progress - Conversion to turbo with a NA motor or 260hp no turbo. Say a prayer for me.
302mm brakes, IPD sway bars front and rear, QBM end links, MSD 6A ignition w/Blaster 2 coil pack, Jet Chip, Bilstein Shocks/Struts, R Springs. Hell I can't remember everything else.
Works in progress - Conversion to turbo with a NA motor or 260hp no turbo. Say a prayer for me.
302mm brakes, IPD sway bars front and rear, QBM end links, MSD 6A ignition w/Blaster 2 coil pack, Jet Chip, Bilstein Shocks/Struts, R Springs. Hell I can't remember everything else.
#9
lax01
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Posted 15 August 2005 - 02:37 PM
QUOTE(Volvospeed Admin @ Aug 14 2005, 10:44 PM)
Ok good point. What did you end up buying anyways? You get a new car?
uh? They have a large used car lot there...either way, I've gotten much better service at Herb Gordon and would go there in an instant before 355...
2002 BMW M3
Past: 1995 Volvo 850 Turbo
Past: 1995 Volvo 850 Turbo
#10
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Posted 15 August 2005 - 02:40 PM
QUOTE(lax01 @ Aug 15 2005, 09:37 AM)
uh? They have a large used car lot there...either way, I've gotten much better service at Herb Gordon and would go there in an instant before 355...
What did you buy from Herb Gorden?
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#11
lax01
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Posted 15 August 2005 - 02:55 PM
I've spent hundreds of dollars at the parts department and know the parts guy quite well now...I also know quite a few techs who are incredibly generous with their time...
2002 BMW M3
Past: 1995 Volvo 850 Turbo
Past: 1995 Volvo 850 Turbo
#12
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Posted 15 August 2005 - 03:00 PM
QUOTE(lax01 @ Aug 15 2005, 09:55 AM)
I've spent hundreds of dollars at the parts department and know the parts guy quite well now...I also know quite a few techs who are incredibly generous with their time...
Yeah..... I guess you showed 355
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#13
lax01
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Posted 15 August 2005 - 03:24 PM
Regardless of what I've bought there, its what they lost in networking potential...if people come to me, knowing that I know Volvos and wonder what dealership to goto, I'll always say Herb Gordon or Don Beyer...never Darcars/355...now that could mean a net-loss of $0 for 355 or they could thousands of dollars due to a loss of sale...either way, they treat their customers like crap and I will not being go back there
2002 BMW M3
Past: 1995 Volvo 850 Turbo
Past: 1995 Volvo 850 Turbo
#14
jl2
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Posted 20 January 2006 - 09:19 PM
Went to Darcars this morning with minor issue. I'd never been there before, but they fixed the problem while I waited, and were polite, too.
2003 S80, Non Turbo
#15
DrVolvo
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Posted 13 November 2007 - 05:53 AM
I agree with lax01. I bought my 1999 XC70 from them used several years ago and had them do almost all warranty work. They are convenient and they are good with standard stuff (experts at upper engine mounts). I had a major beef with them recently when they tried to get me to replace the whole driveshaft when only the cv joint needed replaced (the one the comes out of the transaxle near the cat on the XC to drive the rear wheels). I had Montgomery BCC transmissions do it for a fraction of the cost. It turned out to be a Volvo kit that they used. The parts department is clueless. I know some of the mechanics and some do good work. I had the rear main seal fixed under warranty and it is still holding up. Be careful, they tend to not hook everything back up and loose bolts. They really suck at mounting tires - they have scratched the heck out of my rims and over tighten the lugs disproportionately. They also can not deal with burning oil issues. They'd rather sell you a new car than do a compression test for example.
Now, Scandinavian Import Service is much cheaper (I get parts there cheaper than DarCars), but I found that when you have the work done there, they like to sneak in aftermarket parts. I found non-Volvo front swaybar endlinks and Roulunds rear pads when I thought I was buying genuine Volvo parts (it has Volvo numbers on the receipt).
Now, Scandinavian Import Service is much cheaper (I get parts there cheaper than DarCars), but I found that when you have the work done there, they like to sneak in aftermarket parts. I found non-Volvo front swaybar endlinks and Roulunds rear pads when I thought I was buying genuine Volvo parts (it has Volvo numbers on the receipt).
