Maryland - Center Rockville - Scandinavian Import


jross

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Joe

Rating: 10

Comments: Excellent place to buy a car (and to get it fixed once you own it). The people who own and run the place are very honest and dedicated to putting you in a safe reliable vehicle for a good price. They make the buying process extremely easy; there was no pressure put upon us to buy anything when we walked in the door. Our family has purchased 2 Volvos there and the Scandinavian Import Service Center has been nothing less that excellent to us.

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Rating: 10

Comments: I went in a few weeks ago to have my timing belt done and possible axle. I made an appointment 2 weeks in advanced and drove the car there the night before. They had an incredibly busy day and were forced to do my car last. Well done work, no scratches on the car from carelessness, and quality customer service. I'd definitely take it back there for any large jobs that I don't think I can tackle. They also have a very resnoable labor rate and do not over-charge.

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AVOID THIS SHOP! EMAIL ME IF YOU NEED THE DETAILS!

These guys used to be good, they have been around for over 10 years, almost bought a car from them back then. After I got my V70R I took it to them put in a new bevel gear and trany flush, everything seemed good. Then when it was time to change the time belt water pump and belt tensioner I had them do that too. I'm not going to go into details but the problems I encountered from them were... Scratching the plastic engine cover on the R, I asked them to replace it. Stripping an oil return line banjo bolt, having to repair it with a helicoil, found metal shaving in the oil when I got it back. The alignment was off because of the oil line repair. And to ad insult to injury they scratched up the plastic engine cover AGAIN! it was brand new! All told the car was gone for a month! And I still had to shell out $50 bucks for an alinement. And then recently I discovered that when they flushed the trany they used the wrong fluid!

And do you know what there excuse was? Well we can't afford to pay to get the good mechanics. But they could afford a brand new place with new floors and offices and coffee makers but can't afford good help? He even gave me a sob store about how they had to fire the guy, like it my fauslt that he didn't know what the hell he was doing! And he is actually telling me this... I've never been so shocked at how stupid a Manager could be! After the second screw up I got them to give me $200 credit in labor for the future. But after the third screw up I said "Never" take it too them again.

This is a warning! Never go there!

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I would have lost my temper! I'm a very layed back guy. This manager you delt with tells you "In a nut shell" that every vehicle in their shop is being wrenched on by some guys he rounded up from your local Pep Boys and Rapid Oil Change, that are not even qualified to wipe their own ALL GLORY TO THE HYPNOTOAD! Repairing "destroying" highly technologically advanced and very expensive European vehicles.

I'm not sure about yourself? I get nervous when a qualified Volvo mechanic touches my car, finding a good mechanic is a big piece of mind if you own a Volvo! Better luck in the future.

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