Kenneth
Rating: 1
Comments: VERY VERY poor service, i wholly regret ever going there, they did a break job, brakes make weird noises, now they say i needed rotors after i asked them twice if i really diddnt need them, they replaced a serpentine belt, my power sterring pump is going and i MENTIONED this to them that it was noisy and they did nothing but top it off, its probably got a bearing that is going out. lot of good that was, also they cracked the headlight lens on one of my headlights. They wouldnt even align them for free after I PAID for a new lens, charged me 30 bucks for him to adjust the height on a garage door ( i saw them do it) i had been expecting a laser alignment system, when i protested they did nothing. Some of the poorest most incompitent service that i have had done. VCNA is getting a letter on this one. These people do a disservice to the volvo name.
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Iowa - Des Moines - European Motorcars
Started by jross, Feb 09 2005 02:27 AM
1 reply to this topic
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#2 Guest_Erik S. (Rick) Talbot_*
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Posted 02 January 2006 - 03:46 PM
I'd heard similar stories about poor service from European Motorcars.. a MB, BMW and Range Rover dealer who previously had the Volvo and Jaguar lines as well. Thankfully, Ford/Volvo/Jaguar "heard" the complaints and now the local dealer is Betts Automotive...across the street and a bit east of European Motorcars. They also have the Cadilac, Lexus and Hummer lines.
My '05 Volvo V50 T5 AWD was ordered OSD from Betts and I received excellent sales support from them. Just had the car in for it's 7,500 mile checkup and honestly felt they cared about my car/experience. Time will tell once she's out of warranty, but so far, I'm happy with Bett's service.
Another local Des Moines area shop I frequented years ago when we had our '80 245DL was an independant; East University Imports....haven't used them recently but was very satisfied in the early 80's as an alternative to European Motorcars (then known as Dave Ostrem Motorcars).
Rick
My '05 Volvo V50 T5 AWD was ordered OSD from Betts and I received excellent sales support from them. Just had the car in for it's 7,500 mile checkup and honestly felt they cared about my car/experience. Time will tell once she's out of warranty, but so far, I'm happy with Bett's service.
Another local Des Moines area shop I frequented years ago when we had our '80 245DL was an independant; East University Imports....haven't used them recently but was very satisfied in the early 80's as an alternative to European Motorcars (then known as Dave Ostrem Motorcars).
Rick
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