250 replies to this topic

[beachnut]

I'll be the first to agree that Terry sounds like a nice guy from the two times I've talked to him on the phone, heck ... I could hardly get him off the phone the first time lol, but that's okay I like to talk too. It's just that what the original poster said is so true ... it's RIDICULOUS!! Yes I went into this deal fully understanding the bad rap VMS has here, but that's why I specifically picked up the phone and called Terry. There was no way I was going to order something if he didn't have it in stock, or had to make it. He told me he did have it in stock, but that he needed one silicone coupler and he expected to get it within the week. In retrospect the warning bells should've been going off in my head at that point, but I wanted the kit. Why it has taken him six weeks to get that coupler however, I have no earthly clue. What I really think has happened after reading between the lines is that he didn't have the pipes in stock in the first place, since all of a sudden the top pipes have been redesigned (two pipes now instead of one) and now we hear they don't fit and Terry is trying to fit them on his car.

Yes, it's great that someone brings a product to a niche market ... that is unique. But what good does it do if you can't deliver it?

[ViperVettte]

How come the guys @ VMS post about the good stuff they do in the threads that arrise, but when there is anything negative in the air, they're nowhere to be seen

+1... that is pretty messed up. They need to step up to the plate and fix that stuff.

[fastboy]

How come the guys @ VMS post about the good stuff they do in the threads that arrise, but when there is anything negative in the air, they're nowhere to be seen

good business sense... stay away from the bashing or make yourself look worse.... makes sense to stay away and save what rep they have

[WhiteT5]

and save what rep they have

what reputation?

[mAydAy]

good business sense... stay away from the bashing or make yourself look worse.... makes sense to stay away and save what rep they have

In my book, good business sense would be to come in here and try their best to address the issue at hand. I have alot more respect for businesses that will respond to good and bad. They typically are more honest, straightforward and all around better to deal with. People make mistakes, but not learning from them and repeating them isn't OK. COMMUNICATION IS KEY.

Terry is a smart guy, he knows alot. Unfortunately their business is in trouble because it needs some management work and it needs improved communications, and I don't agree with some of their decisions. They can still save it, but they need to start coming clean on EVERYTHING. If theres a delay, SAY SO.

LITTLE THINGS COUNT. Like the 2nd day shipping instead of ground, or telling people as soon as the order comes in before they're charged that a part isn't in stock/is backordered and offer to refund them, anything ilke that. Sure there engines are nice, but not if they take 4x longer than expected to be completed and you never have any idea whats going on with it.

I'm currently having a head built in Sweden by Erland Cox. He's on eof the best guys I've worked with in this sort of deal. He and I have exchanged dozens and dozens of emails about every little spec, every little price, every bit of availability information, and every detail there is. Thats how you deal wiht a customer.

[ViperVettte]

what reputation?

The reputation for being horrible at customer service, and not liking to give you what you paid for.

[Terry@VMS]

I will not try to deny that we have had some problems since we moved but we are working very hard to try improve things for the future. This is the reason for our move into a larger facility. It has taken alot longer than i could ever imagine to get our new shop set up. I am not going to try to make excuses but since my move i have been plagued with problems with ups still thinking that i am still at my old location and deliveries going to the wrong place and getting sent back. Even though i have called ups to try to get this straightened out. I found out that they had me listed under two different account numbers and had my account messed up. I have also had to deal with my Mother having the second heart attack in a year and my brother passed away last monday. I know that these things are no reason for late shipment but i have had alot of problems on my end in getting the parts that i need to make these custom parts.
I must say that as far as Greg goes that you know what the deal was with the downpipe and that you have never been a customer of VMS
Appololigies to you all.

Edited by Terry@VMS, 20 January 2006 - 05:18 PM.

[fastboy]

NM

Edited by Fastboy512, 20 January 2006 - 05:33 PM.

[T-5Bandit]

I will not try to deny that we have had some problems since we moved but we are working very hard to try improve things for the future. This is the reason for our move into a larger facility. It has taken alot longer than i could ever imagine to get our new shop set up. I am not going to try to make excuses but since my move i have been plagued with problems with ups still thinking that i am still at my old location and deliveries going to the wrong place and getting sent back. Even though i have called ups to try to get this straightened out. I found out that they had me listed under two different account numbers and had my account messed up. I have also had to deal with my Mother having the second heart attack in a year and my brother passed away last monday. I know that these things are no reason for late shipment but i have had alot of problems on my end in getting the parts that i need to make these custom parts.
I must say that as far as Greg goes that you know what the deal was with the downpipe and that you have never been a customer of VMS
Appololigies to you all.

Difficuties in moves and process/production changes is understandable with growth, although this seems to be the reply VMS has been giving for several months now. Even at that, what about the communication and customer service? There really isn't any excuse in not responding to customers or keeping them consistently updated on the status of their order, no matter what the causing issue may be. You have people supposedly working for you (i.e. Aaron - 850drag) that can easily be handling this for you. Aaron has had no problem coming onto VS (even prior to working for VMS) and telling everyone what he was doing to get products out and when they would be available. So why no customer service? There really is no good excuse or reasoning to a lack of customer service or communication in a business.

Also, charging customer's credit cards for products that aren't available when it is presented to them that they are, is just bad business and in some states illegal. If a production product is found not to available after the order has been placed, then it becomes a backorder item and no credit card charge should be made until you can ship that product. I can understand charging a card a deposit for products that are custom or special order, if the customer is made aware of that scenerio. This doesn't seem to be the case in the complaints on this board.

[gdizzle]

I will not try to deny that we have had some problems since we moved but we are working very hard to try improve things for the future. This is the reason for our move into a larger facility. It has taken alot longer than i could ever imagine to get our new shop set up. I am not going to try to make excuses but since my move i have been plagued with problems with ups still thinking that i am still at my old location and deliveries going to the wrong place and getting sent back. Even though i have called ups to try to get this straightened out. I found out that they had me listed under two different account numbers and had my account messed up. I have also had to deal with my Mother having the second heart attack in a year and my brother passed away last monday. I know that these things are no reason for late shipment but i have had alot of problems on my end in getting the parts that i need to make these custom parts.
I must say that as far as Greg goes that you know what the deal was with the downpipe and that you have never been a customer of VMS
Appololigies to you all.

Terry, PUHLEASE! Enough with the bull shit excuses. You've been "moving" into your new shop for how long now? As for your brother....
click the orange arrow to go back to the original thread
----------------------------------------------------v---------------

I do appoligize for any delays but my brother was in a very bad accident about four weeks ago and he passed away saturday morning. So i guess its back to business time. Family comes first.

[T-5Bandit]

Terry, PUHLEASE! Enough with the bull stuff excuses. You've been "moving" into your new shop for how long now? As for your brother......

Wow, same excuses and dishonest. Extremely bad business and now no creditbiliy. Extremely small market of people you trying work with to be pulling this crap. However, I am sure your bread and butter is not VMS or just making Volvo components.

[VolvoWill]

I am still waiting on my Fuel pump.

[fastboy]

that's bad business in a nutshell right there... best of luck to anyone has anything coming from VMS.... thats just wrong. This is where stayimg out of it would have been a great thing instead of being called out for lying on a public forum

Edited by Fastboy512, 20 January 2006 - 07:08 PM.

[Terry@VMS]

Terry, PUHLEASE! Enough with the bull stuff excuses. You've been "moving" into your new shop for how long now? As for your brother....
click the orange arrow to go back to the original thread
----------------------------------------------------v---------------

I have lost my second brother to cancer last week.
As far as customer service well that is why we have a toll free number to call.
I am not personally very active on any forums and have very little time to spend on them.

[Trunks850R]

Dam you guys are rippin on him pretty bad

[Nebor]

Terry, PUHLEASE! Enough with the bull stuff excuses. You've been "moving" into your new shop for how long now? As for your brother....
click the orange arrow to go back to the original thread
----------------------------------------------------v---------------

He lost a second brother.

You guys need to back off him, he's having a rough time and he's doing the best he can.

And stickying this thread is an immature and personal action by a certain "administrator."

[jross]

And stickying this thread is an immature and personal action by a certain "administrator."

No need to go e-thuggin' on the Admins / Moderators.










Terry - Sorry to hear about your losses, and I hope things straighten out for you in the shop. Best wishes on the remainder of the move & your mother's health.

[Terry@VMS]

No need to go e-thuggin' on the Admins / Moderators.
Terry - Sorry to hear about your losses, and I hope things straighten out for you in the shop. Best wishes on the remainder of the move & your mother's health.

Thank You i appreciate that.

[Nebor]

No need to go e-thuggin' on the Admins / Moderators.

I was only addressing one person with that comment.

[gdizzle]

I was only addressing one person with that comment.

How do you know who pinned it? Also, pinning this thread allows new members the chance to be warned about who they give there money too.