21 replies to this topic

[Oreo931]

I recently ordered a bunch of maintenence stuff for my 740 from them. I ordered a timing belt, tensioner, cam seals, drive belts and a few other things. My total came to around $62 bucks. They have a policy that if your order is $39 or more you will get free shipping in the CONUS. I ordered yesterday and everything I ordered got here TODAY. Everything was packaged well and I feel like I got a good deal. This is a very professional company, they sent me all of the info including tracking # as soon as my order was shipped. I would definitely reccomend them to anyone. I havent had that much time to browse the site but they might have accesories as well.

[Geevs]

Another great place to order parts is eEuroparts.com. I decided to give them a try since FCP didn't have TRW control arms and tie rods. eEuro had these in stock. They also priced matched FCP on some lower priced items. On top of that, shipping is free on orders over $75. Mine went out same day I ordered and arrived on time. Opened the package and found everything was well-packed. My only complaint was that the upper rad hose I ordered was a different brand from what I had indicated in my order. I emailed Dean of eEuro and he replied promptly and said he will send me a return tag. But as I am in Canada and the return tag only works in the US, he said to just keep the hose and yet promptly refunded the cost of the rad hose. I paid via Paypal which an option during online order checout - great for those who don't have or don't want to use a credit card, and found the credit already in my account.

All in all, 5 stars for these guys so far!

[Oreo931]

bought volvo oem brake pads for $69 SHIPPED (best deal on the net) on the 14th and they got here on the 15th! I love this place, you should all start ordering from them.

free shipping on all orders over $39 ...
great selection of oem parts and aftermarket parts...
most of the time cheapest prices, even beats fcp....

DO IT.

[NGB]

Yeah, they ship very quickly and have very comptetitive prices, good place to buy from.

[RedTurbo850]

Great place to buy,.

I got a side mirror from them, and it was something like 39.70 so I got free shipping!

[Mr Yuck]

These guys are good. A while back, ordered a radiator, they shipped it fast, but fedex messed up and lost the package for about 3 weeks, forcing purchase of radiator locally before the ordered one came.

Eeuroparts took care of everything, I just had to give the box to the fedex guy when he came to my door to pick it up, arranged by eeuroparts, and I got a prompt refund from eeuroparts and plan on ordering from them again.

This was a FULL REFUND, all shipping, taxes, and full cost of part, no restocking fee.

Edited by Mr Yuck, 17 May 2007 - 09:17 AM.

[Oreo931]

Just want to add another successful experience with these guys.
Ordered an OEM PNP switch and Thermostat for $128.50 shipped. I ordered on monday and everything was on my doorstep today (tuesday). This place has some of the best prices, and they ship for free if the order is over $39. I will continue to give them my business and refer them to any other people in need of parts.

[PharmD]

Ordered a motor mount from them. Didn't have to settle for Scantech and didn't have to pay ridiculous prices for the good stuff

[bob850]

Excellent service and prompt shipping. Definitely recommend. Website is easy to use for stocked parts. Also, they have beat everyone I have checked with for original Volvo parts pricing and seem to get those pretty quick too.

[7 VII 7]

Oh I love this website... you can find part numbers with pictures... also the shipping is so fast.

[WhiteT5]

I typically use these guys over FCP Groton for replacement parts due to their low prices, wide selection, and quick shipping for all three of our Volvos. They've always shipped my orders the same day if I order before noon. You also can't beat free shipping on orders over $40.

I also like how they carry very few Scantech parts compared to FCP Groton.

[Aftermidnight]

I typically use these guys over FCP Groton for replacement parts due to their low prices, wide selection, and quick shipping for all three of our Volvos. They've always shipped my orders the same day if I order before noon. You also can't beat free shipping on orders over $40.

Good to see some loving for these guys, having used them for years with my previous Saabs and now my recent Volvo you will not be disappointed.

[evilb]

E-mailed them a question about a hub bearing and received a reply within an hour.

Ordered the hub bearing on Tuesday morning, got it by noon on Wednesday with the free shipping.

Part ordered was SKF brand... came in an SKF box, and had the SKF engraving on the hub. No substitution tricks.

Very satisfied with their service and will order from them again.

[7 VII 7]

I ordered some parts off here on Weds morning... I got them in the mail Friday when I got home, just in time to work on them for the weekend.

good prices and you can not beat $39 free shipping

[7 VII 7]

Well time for a not so good review.

I ordered a Lower Torque Rod Trans Mount on Monday morning at 7am via paypal and their website.

it said it was in stock... well I called tues to see about the shipping so that it could get to me before Saturday this week... well they told me the order is PENDING because they are out of stock of that item even though the website they said it was in stock.... so I cancelled my order and they refunded me the money right away... so not too bad but just frustrating

I ordered from FCP ebay and it is on the way

[Oreo931]

Ordered all new ignition components for my s70. Placed the order on Friday afternoon, everything arrived to me Saturday morning at 10am. Free shipping too.

[Oreo931]

Spent close t0 $400 with them over the course of my engine install. I placed probably 3-4 seperate orders.
GREAT customer service, and every single time I receieved my parts the day after I placed my order at 10-11am. This place has great prices and really knows how to do business. They send you a receipt as soon as you pay and then email you tracking information several hours later. Everything is always well packaged too. I am extremely happy with the service.

I am going to go with these guys over FCP I think from now on. They sell more OEM parts as well.

[Mr Yuck]

Well time for a not so good review.

I ordered a Lower Torque Rod Trans Mount on Monday morning at 7am via paypal and their website.

it said it was in stock... well I called tues to see about the shipping so that it could get to me before Saturday this week... well they told me the order is PENDING because they are out of stock of that item even though the website they said it was in stock.... so I cancelled my order and they refunded me the money right away... so not too bad but just frustrating

I ordered from FCP ebay and it is on the way

+1

3 and a half weeks later and my motor mount is still backordered, I had to ask since after a week they didn't tell me anything.

[nolabrick]

After being a long time customer of eeuroparts.com I have placed my last order with them! Please read the email thread of my communications with Dean Bergeron of eueroparts.com after receiving an incorrect part:


________________________________________
From: Michael Kongsiri
Sent: Friday, January 30, 2009 10:32 AM
To: customerservice@eeuroparts.com
Subject: Order #0156833

Dear Dean (And whomever ever else it may concern),

I will start by saying that I have been a long time customer of yours for the past several years with my various Saab and volvo vehicles I have owned. I have always been impressed in the past with your great service. When I phoned you yesterday having discovered that I had received the wrong part, I was greatly disappointed to find myself in a pissing contest with you as to reason why the wrong part was ordered. That order was a phone order, NOT a web order. I was not asked for an "early" or "late" style pulley as you infered nor did I blurt out a specific part number. I was driving with my girlfriend at the time I placed that order so I would have gotten my registration to verify it if I needed the vin. I love my car but not enough to memorize my vin#. I needed to get my vehicle running ASAP so it's critical I get the right part and now I find myself having to wait an additional week to get the part. Ok, I 've been doing this for a long time (16 years audi/porsche technician) I know how to play the parts order game, I understand it's not a perfect world and mistakes happen. But here's the rub.

If you would have told me I would also have to pay shipping on the replacement part (which yes, I know your shipping policy), I would have ordered a freakin oil filter and a light bulb to avoid the shipping. Yes, it's only $6.90 for shipping but here it is from my point of view. I'm out an additional 5 days to get the right part. I have to argue with you about the absolute and utter inpossibility of anyone at eeuroparts taking a vin specific order without asking for the vin number. I'm pretty close to perfect but I wish that I could have that level of certainty about myself and others! And you guys needed to get that $6.90 shipping without mentioning the order total for my replacement part. Thanks for the insult to the injury. So in any case, enjoy your $6.90, I hope you make it last. As much as I regret doing it, you guys are by far not the only game in that big internet town. And I'll pass on the "Our shipping policy is clearly..." crap as we both know it's about extension of good will. Perhaps in this economy, extending good will to your customers isn't really that important. In any case, that is the last order you guys will be seeing from me. I will also be sharing my experiences with my fellow brickboard and saabnet members. Thanks for nothing.
_____________________________________________________________________________

From: Dean Bergeron [mailto:dean@eeuroparts.com]
Sent: Friday, January 30, 2009 10:01 AM
To: 'Michael Kongsiri'
Subject: RE: Order #0156833

Hello Mr. Kongsiri,
Sorry to hear that you are so upset about the return policy. The 15% restocking fee for the return is in place to pay for the shipping and processing cost of an order that simply does not represent a profitable transaction when a return is issued against it. The replacement order that you placed did not me the free shipping minimum of $49 so shipping was charged. The listing is clear and I can not see any way that we could have done more to get you the correct part. I wish you luck with your Saab and hope you have a great weekend.

Dean Bergeron

______________________________________________________________________________

Hey Dean,

A. You wrote: “The listing is clear and I can not see any way that we could have done more to get you the correct part”…………………….. REALLY?
I wrote: “I was not asked for an "early" or "late" style pulley as you infered nor did I blurt out a specific part number”


B. You Wrote: ” The replacement order that you placed did not me the free shipping minimum of $49 so shipping was charged”
I wrote: “If you would have told me I would also have to pay shipping on the replacement part (which yes, I know your shipping policy), I would have ordered a freakin oil filter and a light bulb to avoid the shipping”

C. You wrote: “The 15% restocking fee for the return is in place to pay for the shipping and processing cost of an order that simply does not represent a profitable transaction when a return is issued against it”
I write: Wow and amazingly I’m paying for the shipping to return an item that was improperly ordered……….by you!!! Now that’s what I call equity!


What a jackass, it would have been better for you to have not responded at all. I’m just cutting and pasting this correspondence into my thread, thanks! Pound foolish, penny wise.

_______________________________________________________________________________

From: Dean Bergeron [mailto:dean@eeuroparts.com]
Sent: Friday, January 30, 2009 11:06 AM
To: 'Michael Kongsiri'
Subject: RE: Order #0156833
Hello,

You keep claiming to know the policies but then complain when they are implemented. If you are aware of another supplier with a more liberal return policy than ours I would recommend giving them a try. It’
s actually quite simple… you ordered the incorrect part for your car and don’t want to take responsibility for the order. The real kicker here is even after viewing the site and knowing that we needed the vin to get the correct part you still didn’t know your Vin when we spoke yesterday.
You don’t have to wait a week to solve the issue. You can run to your local dealer and buy one today. You could have had one shipped overnight when we spoke yesterday and had it today. The fact is you didn’t want to take the time to order the part correctly the first time and you didn’t want to spend the money to correct your mistake the second time. You claim that you were not asked the vin info and I assert that you are mistaken. We spend lots of time listing parts for Saabs in the most clear and informative way possible and can not take responsibility for items that are ordered in error though no fault of eEuroparts.com. Good day and good luck to you.
________________________________________________________________________________

From: Michael Kongsiri
Sent: Friday, January 30, 2009 11:32 AM
To: customerservice@eeuroparts.com
Subject: Order #0156833
Hey Dean,

Great to hear from you again! The actual fact of the matter is the onus of responsibility was on you when the order was taken to confirm that was the right part. Are you that completely ignorant of the term “customer service”??? How can I order the wrong part when I’m relying on you guys to help me get the right part (Read…”customer service”) as I PHONED THE ORDER IN. Once again, I wasn’t on your site the time I placed a PHONE ORDER(that is telephone, not internet which you apparently are unaware of the difference or unable to fully grasp that fact). If I was on your website at the time I PLACED THE ORDER, I would have gotten my vin#. How can I order the wrong part number while I talking to you on the phone and driving? My car radio doesn’t pickup 99.9 eeuroparts FM!!!! I latter verified (yesterday) when I called that there were in fact two types of pulleys. Are you really that stupid or just unwilling to grasp that I gave the year, make, model, and engine size over the phone to a rep and my credit info and THEY FILLED THE ORDER, NOT ME!!!! And then you want me to pay for overnight shipping for that!!! Are you flippin mad? You are living in a complete delusional state! The fact is in fact my friend, you didn’t confirm the right part was being ordered as, once again, I ORDERED OVER THE PHONE! And then you want to play flip the script “Oh it wasn’t us sir, It was you!”. I’m not upset over your shipping or return policies. I was simply annoyed at the douchebag like manner in which you handled this situation. I’m now just amused as I’ll be also mailing a printout of this correspondence to your corporate address. Have a great weekend Dean, and keep killing em with kindness! God loves you too!