I'm glad to see the San Leandro location provides great service!
Unfortunately, I cannot say the same about the Berkeley location:
While living in Oakland, I made an appointment and took my car in for some routine maintenance and was rather disappointed with the lackluster customer service and less-than-stellar work attitude. I have never been to any Volvo service location where everyone was so apathetic and made no attempt to hide it. So not cool.
Despite my appointment, it took them nearly two hours to perform a service that my favorite local shop always performs in 30 to 45 minutes. They also charged me $15 more than my local shop for that pleasure.
I lived in Oakland for three years while attending school there and I never went back.
Hopefully things have changed in the last couple of years...