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FCP Euro

Che'_Moderator

Member Since 05 Oct 2001
Offline Last Active Today, 02:03 AM
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Topics I've Started

Supporting Membership, Donation Goals, And Changes

24 May 2012 - 01:52 AM

Changing a few of the ways supporting membership is handled. All the levels will be the same, but now some of the higher levels will have loyalty discounts. This is a discount applied automatically if you have paid for other memberships a certain number of times. In an effort to test this, anyone with lifetime should see Gold as a 50 dollar upgrade. In addition there is now also the ability for the use of coupons. For example the first 6 people to use coupon code ironmonkey should get 10 dollars off any package. Meaning Gold could be 40 dollars with the coupon code. Have a lot planned for this in the future but right now just trying to confirm I got all the data imported correctly. You should see a link at the top of the page or go here:

http://volvospeed.com/vs_forum/store/

Marin Bikes Social Media?

20 May 2012 - 01:10 PM

In the wake of:

Marin Keeps Customers Broken Frame And Does Not Warranty
Cracked Marin Frame Pissing Me Off
Warranties And Loyalty

I finally had some free time again so I figured I would check in on my old buddies Thad Fabish and Barry Culp at Marin. Apparently they do not answer email anymore which I thought was their job so I looked Marin up on Facebook. Apparently they no longer allow users to comment on their wall starting the end of April. I have no idea why a company would not want to hear back from the social networks. I mean think of all the things people have to say about them. Maybe it was all the posts in recent months about broken frames or poor company relations after they were sold. Either way a quick google each for marin bike warranty or marin cracked frame will yeild some LULZ

Tipping

13 May 2012 - 04:23 PM

This is worth the read for the comments alone: http://eatocracy.cnn...?iref=obnetwork

If you do your damn job I tip 20%. If you suck I will tip 10%, but I always leave a note telling them why and then avoid that place for a few months. Whats funnier is delivery people. I tip pizza/chineese delivery guy 15-20% also. I figure if you are gonna drive across town in the rain/snow whatever and use your fuel just because I am being a lazy fat ass then you deserve the same as someone who only has to walk 20 feet to the kitchen in AC. I have cheap ass friends though that only tip the delivery guy one maybe 2 dollars. I hope that the pizza guy teabags their pizza then comes back and teabags their door handles later. That said I can order pizza super bowl sunday and have it here in 15 minutes.

Customer Support Rant

10 May 2012 - 04:34 PM

I find it totally unprofessional when companies have contract forms and never reply. If you have no customer support for pre-sales, warranty, whatever, do not even put a contact form on your site. Whats worse is when you have companies that do not follow up. Two that stick in my mind are Walther and Marin bikes.

Back on the 20th of Feb I contacted Walther about getting some work done, and asked how to pay. I was told 100% payment upfront as they were not backlogged that far and it would be done in 3-4 weeks. So sent them $1000 cash on the 22nd. 5 weeks later I contacted them for updates and was told 3-4 weeks till shipping. Now I contact them and do not even get a reply.

Marin on the other hand contacted me back 2 weeks ago and asked me to send them some info. Spoke to Barry Culp the inside sales rep who told me he would follow up in 24 hours. 3 days later I emailed him and never heard back. Sent a couple other emails and a few calls and nothing. I mean its not like they pay you to be there and do your job or anything. Same thing happens at times when trying to place orders.

I get 10-15 retarded emails a day but always reply, just so the person knows I am not ignoring them and that I got it. With all the technology out there, I can really see no excuse for poor communication when you are at your job and supposed to be working. Walter is German..... I expected better :lol: Marin on the other hand is not even American owned or made anymore so they are whatever. In any case if you are at work and someone emails you, put down the damn iphone or turn off facebook for a second and do your job and reply.

Random Aquarium Fact

30 April 2012 - 04:00 PM

Bettas will kill mystery snails. All the smaller ones never stood a chance, but apparently adult mystery snails are also on the menu. Next up, Apple Snail vs Betta. Its almost more fun watching the Betta hunt snails than a pack of loaches.

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