Maybe I'm in the minority here but I'm more of a loyal customer than a 'where and how can I save a few bucks kind of guy'. I tried to order parts from FCP in the past but got turned off by poor customer service – maybe that was when you were feeling major growing pains. Now I have a supplier that I email my parts needs, he sends me back a price and I call with my credit card. He answers questions and seems genuinely happy to have me as a customer. I like what you are doing here I think it's a great sign that you are trying to be involved and move in a positive direction. BTW you mentioned that you're moving to web 2.0 what does that mean for the customers? I was always under the impression that was a comment made to imply more of a social networking approach, but I'd be interested to hear what you have planned. -Rob