betterthingstodo

Canon a1 and 15 years old, young and old(ish) school, I love it. I recently taught a digital resolution 101 course and was surprised at the number of younger-than-me people that still shoot with film. I thought it was rapidly becoming a lost art. She's got a good eye.

Publicly I would say that you didn't meet the customer service expectations that I mentioned in my description of my current supplier. I would also concede that maybe I'm not the type of customer you want. I'm just a guy trying to learn as I go how to repair my car and as such will have some n00b questions. This was indeed within the past 2 years. At any rate, if it's useful to you pm me your contact info and I'll go back through my receipts and notes and as a courtesy give you a call with the specifics.

I'm not going to give you any heat but I will point out a bit of irony. By your definition I'm the type of customer you want yet you lost my business while being abused by a majority of customers that scream and yell. I really hope that you aren't abused by the majority of your customers as you state. If you are I hope for your sake your current efforts attract some more reasonable people to deal with.

Maybe I'm in the minority here but I'm more of a loyal customer than a 'where and how can I save a few bucks kind of guy'. I tried to order parts from FCP in the past but got turned off by poor customer service – maybe that was when you were feeling major growing pains. Now I have a supplier that I email my parts needs, he sends me back a price and I call with my credit card. He answers questions and seems genuinely happy to have me as a customer. I like what you are doing here I think it's a great sign that you are trying to be involved and move in a positive direction. BTW you mentioned that you're moving to web 2.0 what does that mean for the customers? I was always under the impression that was a comment made to imply more of a social networking approach, but I'd be interested to hear what you have planned. -Rob

Thanks! I was looking all over 'My Controls' thinking it would be there.

I can't locate the ad free option, where is the control? Thanks.

I clicked the link and got nothing then I noticed 'supporting members' that must be for those that support the site financially. Which makes me wonder if taking the time to do a write-up and posting it is considered support? By the way is there supposed to be something in the black box in your sig line – am I not seeing it because I'm on a mac?