betterthingstodo

I posted some pics earlier of one of my student's work. She created a website if you photography guys want to look at it.

http://www.baohienngo.com/

Canon a1 and 15 years old, young and old(ish) school, I love it.

I recently taught a digital resolution 101 course and was surprised at the number of younger-than-me people that still shoot with film.

I thought it was rapidly becoming a lost art.

She's got a good eye.

I have to ask, what exactly did we do to loose your business. Like I stated before, the majority of the seven or so years we have been in business it was only Nick and myself, so there is a good chance that it was one of us that you dealt with on a personal level. If it was current (in the past year or two), it might not have been Nick or myself. Either way I think it would be beneficial for us both that we determine the root of the problem.

Publicly I would say that you didn't meet the customer service expectations that I mentioned in my description of my current supplier.

I would also concede that maybe I'm not the type of customer you want. I'm just a guy trying to learn as I go how to repair my car and as such will have some n00b questions.

This was indeed within the past 2 years.

At any rate, if it's useful to you pm me your contact info and I'll go back through my receipts and notes and as a courtesy give you a call with the specifics.

Oh Boy, I may get a little bit of heat by saying this. You state, "He answers my questions and seems to genuinely happy to have me as a customer." Well, I say "They work with me, understanding the demands they put on me and seem happy to have me as a vendor" - is that so wrong, after all we are human too.

Straight up we got abused by a majority of the customers- being screamed at, yelled at, cussed out, demands here, demands there- and those demands unreasonable at best.

I'm not going to give you any heat but I will point out a bit of irony. By your definition I'm the type of customer you want yet you lost my business while being abused by a majority of customers that scream and yell.

I really hope that you aren't abused by the majority of your customers as you state. If you are I hope for your sake your current efforts attract some more reasonable people to deal with.

Maybe I'm in the minority here but I'm more of a loyal customer than a 'where and how can I save a few bucks kind of guy'. I tried to order parts from FCP in the past but got turned off by poor customer service – maybe that was when you were feeling major growing pains.

Now I have a supplier that I email my parts needs, he sends me back a price and I call with my credit card. He answers questions and seems genuinely happy to have me as a customer.

I like what you are doing here I think it's a great sign that you are trying to be involved and move in a positive direction.

BTW you mentioned that you're moving to web 2.0 what does that mean for the customers? I was always under the impression that was a comment made to imply more of a social networking approach, but I'd be interested to hear what you have planned.

-Rob

the tab should say Default ATM.

Thanks! I was looking all over 'My Controls' thinking it would be there.

I can't locate the ad free option, where is the control?

Thanks.

I clicked the link and got nothing then I noticed 'supporting members' that must be for those that support the site financially. Which makes me wonder if taking the time to do a write-up and posting it is considered support?

By the way is there supposed to be something in the black box in your sig line – am I not seeing it because I'm on a mac?