It is a sad state of affairs that money is still what does a lot of talking with sales people and vendors. I met an Audi guy are Carlisle telling me a story of how a Merc dealer discriminated him by the way he looked. He casually walked into a Merc dealer in Germany wearing some jeans and a t-shirt. He wait about 10 minutes and still no one approached him. He eventually walked over to a sales person and said "Hey I would like to buy this car!" (pointing toward a high end Mercedes on the show floor). The sales person said "I'm sorry but we don't just sell Mercedes to any person off the street." The customer became quite disgruntled and had the manager brought out. He gave the manager his piece of mind and basically said that if you don't start treating everyone with respect and with the same degree of customer service then you are more than simply going to head straight out of business. He pulled $70,000 in cash out of his pocket and said "this is as close as you are going to come to getting this" and then walked out. He walked straight across the street and bought a BMW. The point is that a company will loose a lot of loyalty and sales and business if they discrimate and decide that they will only help a certain kind of person. I have had many people PM and email me with HID questions who have bought a kit elsewhere. I am always more than happy to help because I do genuinely want to and I believe it is good business. Nothing pleases me more than receiving a compliment letting me know that I have gone above and beyond the person's expectations. It disgusts me how many times I hear of other vendors and retail venues not even sending a simple response to these customers with information or a note saying they have no information - the customers are simply Ignored!