Che'_Moderator Posted June 29, 2011 Report Share Posted June 29, 2011 I think after 60 days its a little late to be asking for a refund. That said its not to late for asking for a pair that fits or having his pair fixed if something is wrong. Ben customer service should be for everyone, not just the people you like. Link to comment Share on other sites More sharing options...
Kevin. Posted June 29, 2011 Report Share Posted June 29, 2011 Kinda makes you wonder what goes through peoples minds sometimes. Ranting and raving will get you nothing when you put 0 effort towards contacting the person who gave you your product. Link to comment Share on other sites More sharing options...
blkaplan Posted June 29, 2011 Report Share Posted June 29, 2011 I think after 60 days its a little late to be asking for a refund. That said its not to late for asking for a pair that fits or having his pair fixed if something is wrong. Ben customer service should be for everyone, not just the people you like. I offered him several times very politely and nicely to help him trouble shoot his installation and if there were issues I said i would fix them or replace them. he told me someone else is buying them Link to comment Share on other sites More sharing options...
Che'_Moderator Posted June 29, 2011 Report Share Posted June 29, 2011 I offered him several times very politely and nicely to help him trouble shoot his installation and if there were issues I said i would fix them or replace them. he told me someone else is buying them If thats the case hopefully a local member can go kick him in the jimmy. Link to comment Share on other sites More sharing options...
bum2kev Posted June 29, 2011 Report Share Posted June 29, 2011 and you didnt take ANY pictures when you couldnt get them to fit?! Link to comment Share on other sites More sharing options...
weekendwarrior Posted June 29, 2011 Report Share Posted June 29, 2011 there is so much fail here.... Link to comment Share on other sites More sharing options...
v4lve Posted June 29, 2011 Report Share Posted June 29, 2011 @ Fudge 860 576 0266.. lol dont think we can't bring it there. ask and ye shall receieve ) Just remember that Fudge catches Link to comment Share on other sites More sharing options...
blkaplan Posted June 29, 2011 Report Share Posted June 29, 2011 What I find funny is I was talking to a auto-x friend of Ben's a couple weekends ago about his crappy customer service and s-hitty reputation and why I would never deal with his kind due to his treatment of me for asking questions about his AWD springs.. The hilarious thing was his friend agreed with me on how he's got some shady practices and customer service, this was coming from his FRIEND!!! 2 weeks ago I saw the two of them together and I KNOW he told Ben what I think of him. Funny when a guy won't look you in the eyes every time you pass him... This community is too small for him to be pissing off present and future customers and thinking he can get away with it... LOL, YOU ARE A FUNNY GUY! there's so much misinformation in this thread I thought I was watching Fox News! I'll be the first to admit I dont give the best customer service. I try to do what I can but I dont have all day to read the forums and respond to questions that have little to do with the intended applications for them. If all I were doing was trying to resell maintenance and other items then it that would be pretty poor practice. I am busy designing, manufacturing, testing, as well as doing sales, shipping, and customer service. I would love to have a team of customer service reps like IPD or FCP but the sales volume doesn't warrant it. I try to respond to every inquiry and question but I can't always respond in a ADD time frame. My friend Dmitriy never said anything about me having shady practices, he just asked you what you thought. PLUS when we saw you @ cars and coffee we both stared directly at you as you walked right by us with your head down on the ground avoiding eye contact... I'm not gonna chase you down and be your best friend. If you want to talk to someone you should go say hello. Link to comment Share on other sites More sharing options...
blkaplan Posted June 29, 2011 Report Share Posted June 29, 2011 You did do it wrong, you cross threaded the studs on installation and created a burr.... you shouldn't ever vice grip a threaded fastener you plan to use. I have check every stud out of the 800 that were made your 2 studs were the only ones with issues... i took 30 seconds ran a die over the threads and it worked perfectly. he might tell you you did it all wrong, though. and then he'll agree to send you replacements, and a year later, you might get them. and then you might be strapped for time, and VS will bitch at you about it, until you try the replacements and they fit. of course, ben will tell you still that the originals were fine, and that you were just doing it wrong, and that he sent you the same ones back! been there, done that. VS is a bitch sometimes, but over time, the same people who bitched at you will eat their tongues. unfortunately for you, you defended him and then got fucked. i just got fucked.....and the way ben played it was to make it sound like I had done something wrong lol....and VS jumped on the bandwagon....but over time, things like this happen, and i am vindicated! sorry for your loss, but it seems as though you're out of $850. and selling them on Ebay would be screwed, unless you clearly state that they don't fit. Link to comment Share on other sites More sharing options...
TRACStar Posted June 29, 2011 Report Share Posted June 29, 2011 Just remember that Fudge catches Bow-chica-wa-wow Link to comment Share on other sites More sharing options...
greekone Posted June 29, 2011 Report Share Posted June 29, 2011 Just remember that Fudge catches :lol: Link to comment Share on other sites More sharing options...
Kit Vexed Posted June 29, 2011 Author Report Share Posted June 29, 2011 wholy crap, how did this thread not get deleted and the recent one did?! haha.. guess Ben has ppl in high places! the more heated one defending him stayed here.. hey whatever. this was a trip down memory lane though ) Link to comment Share on other sites More sharing options...
Leo850T5 Posted June 30, 2011 Report Share Posted June 30, 2011 I think there is a moral to this thread.... I just cannot put my finger on it... Link to comment Share on other sites More sharing options...
BurgerBob Posted June 30, 2011 Report Share Posted June 30, 2011 wholy crap, how did this thread not get deleted and the recent one did?! haha.. guess Ben has ppl in high places! the more heated one defending him stayed here.. hey whatever. this was a trip down memory lane though ) I don't know if you've noticed, but Ben doesn't seem to have ANY friends here. Maybe people have started rallying against you again. :blink: Link to comment Share on other sites More sharing options...
Fudge_Brownie Posted June 30, 2011 Report Share Posted June 30, 2011 I'll be the first to admit I dont give the best customer service. I try to do what I can but I dont have all day to read the forums and respond to questions that have little to do with the intended applications for them. If all I were doing was trying to resell maintenance and other items then it that would be pretty poor practice. I am busy designing, manufacturing, testing, as well as doing sales, shipping, and customer service. I would love to have a team of customer service reps like IPD or FCP but the sales volume doesn't warrant it. I try to respond to every inquiry and question but I can't always respond in a ADD time frame. So what you're saying is that you are not equipped to provide products to the end user? So why are you doing it, and without a disclaimer that you don't hold your customers as a priority? For the record, I think Kit's a jackass, and the evidence is in his previous threads, and I think he should have contacted you. But that doesn't excuse you from telling us you're too busy to speak with the people who buy your parts. Link to comment Share on other sites More sharing options...
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