Fudge_Brownie Posted September 8, 2012 Report Share Posted September 8, 2012 Seems like a lot of the people switching are going to Tasca. I'm going to predict similar threads in the future about Tasca. Link to comment Share on other sites More sharing options...
r850glt Posted September 8, 2012 Report Share Posted September 8, 2012 I have always had good service with them 10+ Years, always placed my order with Nick Or Scott in the past. Its sad whats happening now. Sorry to see so many people having problems, I always tried to support these guys because of good service, price & quality parts. Hope they chime in and do something to turn this around if it not too late. Link to comment Share on other sites More sharing options...
Ol' Dirty Noodle Posted September 8, 2012 Report Share Posted September 8, 2012 Its all cyclic, companies get too big too quick and QA and customer service and relations suffer, customers defect to another company/supplier. Just think of how many Volvo customers they had and then look at the additional audi/vw ect. they were also dealing with, they blew up real fast. Link to comment Share on other sites More sharing options...
Dick Dastardly Posted September 8, 2012 Report Share Posted September 8, 2012 Seems like a lot of the people switching are going to Tasca. I'm going to predict similar threads in the future about Tasca. I agree..except it will be mostly about how slow they are to ship...They aren't a mailorder warehouse..they are a dealership who happens to ship stuff too..doesn't bother me because I know this and can accept it. Some people expect stuff the next day for free..like the whole business world is Zappos. Everything has a trade off.. Link to comment Share on other sites More sharing options...
mbaker Posted September 9, 2012 Report Share Posted September 9, 2012 im never going to order from them again! bought stuff a week ago now and still have not received my parts, things i have ordered from other places have already come but there stuff still has not. and the prices dont really impress me anymore. mike Link to comment Share on other sites More sharing options...
Fudge_Brownie Posted September 9, 2012 Report Share Posted September 9, 2012 im never going to order from them again! bought stuff a week ago now and still have not received my parts, things i have ordered from other places have already come but there stuff still has not. and the prices dont really impress me anymore. mike How many BUSINESS days between the purchase and today? You're literally their furthest ship point. We just had a holiday week. I'm going to go ahead and say your "complaint" is literally bandwagon crybaby bullshit. Link to comment Share on other sites More sharing options...
mbaker Posted September 9, 2012 Report Share Posted September 9, 2012 How many BUSINESS days between the purchase and today? You're literally their furthest ship point. We just had a holiday week. I'm going to go ahead and say your "complaint" is literally bandwagon crybaby bullshit. wow thanks, and it doesnt matter, since i said i ordered things from other places on the east and they got here before hand... and i paid extra for the better shipping not the 10 day free bullshit they offer. mike Link to comment Share on other sites More sharing options...
Pops Racer Posted September 10, 2012 Author Report Share Posted September 10, 2012 I have it on good authority that FCP gets many of their blue box parts from a Volvo dealer near me. I just call them, place an order, stop by on my way home from work,and get the dealer fucking I deserve. But I get the right part. good therapy session here. other vendors should take heed. Link to comment Share on other sites More sharing options...
DragosD Posted September 10, 2012 Report Share Posted September 10, 2012 How many BUSINESS days between the purchase and today? You're literally their furthest ship point. We just had a holiday week. I'm going to go ahead and say your "complaint" is literally bandwagon crybaby I'm dumb. Are you... FCP's lawyer or something? Link to comment Share on other sites More sharing options...
z31jaime Posted September 10, 2012 Report Share Posted September 10, 2012 I posted a thread long ago about about my problems with them, I ordered in April of 2011, Got 2 incomplete PCV kits, and some other parts that I didn't order. After taking PHOTOS of the parts and scanning the parts list PER their request I was sent the correct parts....according to their system. COme to find out my 1996 850NA, is one of a few that came with a 93 style head. IPD's kit comes with the correct hose and intake manifold gasket, FCP's did not. and As such I was forced to RIG my own kit together. I recieved a partial refund for my order about a month or so later once all the back and forth with FCP happened. I can say I was not really upset with them over that, as I can understand my car is an oddball car and they just didnt know. They tried everything they could to find out what I needed. What did upset me were #1 the lack of follow through on the part of the CS reps. "we will call you back by this afternoon." and when I called back I was told they had a company picknick and everyone went home early....Meanwhile I'm waiting on my part all weekend (it was a friday). #2 was the fact that I Spoke to a "supervisor" MIKE, which I informed of the problem with the kit and suggested the NOTE be added to the site that maybe the kit was not compatable with ALL 96 850's as suggested. I was assure it would be taken care of. Back in October I contacted Maxx Rossi because I noticed the changes were again not made He finally made the note on the FCP site...and after a recent surch I see they have removed the 96 NA PCV kit all together, so I assume I wasn't the only one who had the issue...http://www.fcpgroton...v kit&do=search From April which the issues was discovered to October when it was noted on the site... Thats 6 months of customers ordering the wrong kit.... On the flip side I ended up winning some FCP gift certificates at a recent meet and placed my order and got my parts with ZERO issues....The only reason I ordered from them were the gift cards as I had made up my mind not to do buisness with them, but they actually got my 2nd order 100% correct and I had no issues. They redeamed themselves with that order. My overall thoughts... For big high dollar orders... I won't be ordering from them. The compititon is to stiff for them to be making mistakes of this nature and the more and more I read about people having issues like mine the more and more I tend to stay away. But they did eventually win me back as a customer (I don't completly hate them). For small un important parts I don't see why I couldn't order from them. I have nothing to loose except time. I think my next few low dollar transactions with them will decide weather or not they stay on my list or not.PS if anyone has an issue I suggest you contact Maxx Rossi, out of EVERYONE I spoke to he was the ONLY one who made it right. Link to comment Share on other sites More sharing options...
Yellow95 Posted September 10, 2012 Report Share Posted September 10, 2012 worked it out. Thanks Scott. Link to comment Share on other sites More sharing options...
FCP Euro Posted September 10, 2012 Report Share Posted September 10, 2012 We've supported the Volvo community since our inception back in 2001. Like all business, we are going through growing pains and trying to address all of the issues discussed here. We just ask for some patience and support. Some of you have 40+ orders with us - most of themall being positive experiences which are rarely discussed. It seems the issues fall into two categories. Explainable - Parts quality & shipping. Quality - That there are several parts brand in the market to serve a mix of customers with varying priorities. Some want Genuine Volvo, others value (Lemforder), others just want the car fixed at the cheapest cost as reasonably possible. FCP sources a mix of these brands to satisfy that mix of customers while still maintaining safety and quality. Most customers understand there is a correlation between the price paid and the value received. Note there are times where we believe we can deliver greater value then Genuine, which is why we have sourced more Lemforder, who is a Genuine Volvo supplier.Shipping - FCP made a decision to lower its margins/prices while adding a lower cost shipping option for greater customer options. FCP has grown up during the ecommerce age in partnership with companies like UPS. Shippers remain under pressure from companies and consumers who want it NOW and shipped for FREE (yes, we'd like this too). Like FCP, UPS and others have a mix of options to serve its customers and most recently products like USPS Economy and UPS SmartPost have come to market. These programs reduce shipping costs in exchange for a longer delivery time and no tracking number. These are the same shipping products available from merchants like Amazon.com, but unlike some companies, FCP does ship as soon as possible. (Ever notice how that Amazon Super Saver Shipping order sometimes can sit at Amazon for a couple of days?) This means most orders received before 4PM EST M-F are fulfilled that day from our inventory, while the remaining orders are often drop shipped from our vendor partners from all over the country. Now customers that plan ahead get lower prices AND free shipping, whereas those on a timeline get lower prices and can purchase a guaranteed delivery option at a reasonable shipping rate. We think only paying for what you need is a win win. Inexcusable - Picking errors and pricing errors. We want to know about them so we can fix them.Warehouse errors. - We don't like them, but human beings at our warehouse and our vendor partner warehouse do make mistakes. We want to know about them, seek to minimize them, and ask you to check your order when you receive them, perhaps the same way you check your credit card statement when you get that in the mail too.Pricing errors - For the past few months we have revisited our pricing strategy and the use of coupon codes. We felt that the we overused coupon codes, so instead of making you use a code to get the discount, why not skip the code and lower the price. As a result we have repriced tens of thousands of parts, mostly lower, but admittedly some higher due to cost increases. Yes, we have used coupon codes again as our customers seem to like them - a lot. This remains a challenge as we want to create excitement, and yet we are often already very competitively priced. Got any ideas? Admittedly we have made some pricing errors (one particular Genuine Volvo brake pad sku is making one guy in the office a bit nuts) and I am sure there are more to be found, so please let us know if you see something. In the end keep in mind that costs tend to increase over time, but you will find we are VERY competitive with nearly everyone. Yes it remains a challenge to source Genuine Volvo from the Volvo Dealer network and remain competitive with them at the same time. We consider Genuine Volvo to be a convenience to our customers in that we are less expensive then MOST Volvo Dealerships and believe we deliver a more convenient and consistent order experience. It is also the reason we have developed direct relationships with companies like Lemforder who make many Genuine Volvo parts, as many of our customers would rather buy Lemfoerder over Genuine Volvo and pocket the savings. We are human and as we grow we remain committed to our business and the customers who got us there. We'd be crazy to take any customer for granted which is why we participate in these forums and seek your constructive input.</p> You can email me diretly at scottd@fcpgroton.com. -Scott Drozd CEO Link to comment Share on other sites More sharing options...
Burn-E Posted September 10, 2012 Report Share Posted September 10, 2012 Seems like a lot of the people switching are going to Tasca. I'm going to predict similar threads in the future about Tasca. Perhaps we should revisit with other loose parts in the box? For the record, I've never had problems with Tasca, I have had problems with FCP Groton (shipping the wrong parts) but they rectified them and Scott and Mike have been excellent to work with. I'd buy from either of them because stupid mistakes do happen but how they're resolved matters most. I just miss DWV the way things used to be. :( Link to comment Share on other sites More sharing options...
volvos60t5x Posted September 10, 2012 Report Share Posted September 10, 2012 I will email you Scott so you can resolve my reund of the failed part and shipping label. regards, Link to comment Share on other sites More sharing options...
jnderr Posted September 10, 2012 Report Share Posted September 10, 2012 I have it on good authority that FCP gets many of their blue box parts from a Volvo dealer near me. They've always been open about this, its why they don't carry many blue box parts. Link to comment Share on other sites More sharing options...
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