Why Fcp Groton Is The Worst Company

[Geevs]

FCP is good but not great. And I still don't get it why people are quick to mention FCP when there are other (arguably better) alternatives out there like eEuroparts which has free shipping over $39, ships from the same area (CT), responds to emails promptly and price matches competitors.

I used to deal with FCP thinking it was the best source until I tried eEuro and have stayed with them. To the original poster, contact eEuro as they stock the SKF bearings. Ask for Dean.

[prasamin]

FCP is AWESOME. Nick and Scott are the shit man. Seriously....warranty policy is unmatched with these guys. The only thing you have to be aware of is that when ordering, just specify what brand you want. They will get it for you if they can, and may just charge a nominal fee.

FCP is good but not great. And I still don't get it why people are quick to mention FCP when there are other (arguably better) alternatives out there like eEuroparts which has free shipping over $39, ships from the same area (CT), responds to emails promptly and price matches competitors.I used to deal with FCP thinking it was the best source until I tried eEuro and have stayed with them. To the original poster, contact eEuro as they stock the SKF bearings. Ask for Dean.

eEuro is eGarbage. Their customer service after you buy and they've charged your card is so horrible, they put VMS onto a pedestal.....well, not quite, but pretty close.

[Guest 850T-5]

nonsense in response to the smart remark above. FCP is NOT the only place you can get Volvo parts cheap

you can get OE parts at about same prices after free shipping from eeuroparts.com or thepartsbin.com. trust me I've owned and replaced a lot of parts in several different Volvos. You DO NOT have to go to the dealer.

nut swingin on FCP is fine but be honest, it isn't right and why defend any company that advertises stuff as a certain OE equivilant brand then supplies you with something else. this is not a once or twice thing. I've had this happen myself and I have read complaints from others. Having a great warranty policy might be one of their strengths but doesn't take away the fact that they are doing this on a pretty regular basis and that it isn't right.

I've dealt with FCP and part of the time they've done the same thing to me where I have bought stuff that was advertised a certain OE equivilant brand, or bought ScanTech because they told me it was the same as OE, where the stuff ended up being crap and failing prematurely. In nearly all of these cases I was able to buy OE parts from the other sources listed above for about the same prices, especially after free ground shipping.

"worst company" is a little harsh but was stated out of frustration I'm sure. Due to the fact they continue to pull this BS, I am much happier dealing with the two alternatives above and always getting exactly what I order the first time.

[TM850R]

If Eeuroparts is so good then why do they sell Scantech as well. I talked to Dean personally at the warehouse and he said that many of the Scantech parts are bulk OEM parts in a different box. So go with Eeuroparts, buy the Scantech part, and you will get the same response you got from FCP.

[Pops Racer]

My only issue is getting mashed by sales tax and shipping. You have to weigh that cost against free shipping and no tax. Thats what sends me elsewhere. Still can't beat their brake kit prices. Hey, AJusa has great prices on Koni FSD and Powerslot.

[Guest 850T-5]

Well, for me I can say I've never had an issue like that with eeuroparts.com as I too have had with FCP. eeuroparts also doesn't "push" ScanTech and surprise substitute it for higher quality stuff ordered. they carry some ScanTech as it's an alternative for cheap bastards and so they can compete with those selling cheap crap.

I also haven't heard anyone there claim "all ScanTech" is pretty much reboxed OE parts even for parts clearly not. I know for a fact if you order something like Febi Strut Mounts, SKF Wheel Bearings, Tie Rods, Siemens Blower Motor, Lift-O-Mat/Stabilus Tailgate Struts as I have in the past they won't stick you with cheaper crap.

Most ScanTech suspension and steering parts, motor mounts, transmission mounts have a horrible reputation. I've seen it first hand and read stories from others. If they actually were the same stuff reboxed this obviously wouldn't be the case.

[Geevs]

Good reply, 850T-5. As to why eEuroparts stock Scantech - variety. Not everyone wants to pay up for the true OEM brands. There could also be indies who want the cheapest parts in order to pad their margins.

[TM850R]

Never said everything Scantech offers was reboxed bulk parts. Dean said many parts were though. I would hope that two seperate suppliers have the correct info on the parts that they offer.

[T-5Bandit]

FCP is good but not great. And I still don't get it why people are quick to mention FCP when there are other (arguably better) alternatives out there like eEuroparts which has free shipping over $39, ships from the same area (CT), responds to emails promptly and price matches competitors.

I used to deal with FCP thinking it was the best source until I tried eEuro and have stayed with them. To the original poster, contact eEuro as they stock the SKF bearings. Ask for Dean.

Not true, the SKF bearings I received from Eeuroparts were FAG bearings in a SKF box. They do push the ScanTech parts and will even tell they have never had issues with them. As Pras noted, eeuroparts customer service (primarily Dean) can be difficult to deal with.

As with any of these companies, including FCP, you need know exactly what part and brand you want when you order. If you have any questions when placing the order online, then be diligent enough to call to the company to place the order and let them know exactly what brand and part you want. Most of the companies will be willing to accomodate you, and there will be no misunderstanding as to what you are expecting.

[Guest 850T-5]

then be diligent enough to call to the company to place the order and let them know exactly what brand and part you want.

This is insane. YOU DONT HAVE TO WITH THEPARTSBIN.COM OR EEUROPARTS.COM, MYSELF AND OTHERS HAVE NEVER HAD TO UNLIKE FCP. Thats the thing, YOU GET WHAT WAS ADVERTISED WITH THE OTHER SOURCES. YOU SHOULDNT HAVE TO DO THAT. They should supply what they advertise. It's amazing, people admitting they do this surprise substitute thing, are ok with it and turn it around on the buyer who should be getting what was advertised. Read my replies above, I have owned several Volvos and purchased many parts for all of them dealing with all three companies. FCP was the only one that ever did this per my experience, not just once but on several occasions. A good return policy doesn't make it ok to deceive.

There is no reason they can't either 1. correctly describe what they are selling or 2. if they happen to be carrying something different, email or call the damn customer. it's as simple as that and it is definately a valid issue. Those who are knowledgable are already diligent when we buy a brand name part that we know is used OE or OE quality, and we should get what we ordered.

Same thing goes for eeuroparts.com then. Those who claim eeuroparts.com can be difficult to deal with when making returns, should be more diligent, know what they're buying first and know they definanately want what they ordered. I've never had to return anything to eeuroparts.com, everything I've ordered was what I ordered. I've never had ScanTech pushed on me at all either.

So someone got an FAG wheel bearning in an SKF box from eeuroparts.com and since both brands are used as original equipment by Volvo, I can think of worse things like getting a ScanTech wheel bearing with neither engraved when you ordered FAG or SKF.

I'm fine with everyone describing the good service they received, how much they like these guys and how great their return policy is. However it is NOT ok to defend sending people stuff that are lesser quality brands than what was listed or try and compare apples to oranges. The problem is that this isn't just a 2-3 time mistake. They have also done it to me several times and I know for a fact that they have done this with others and has been continuing over the last several years.

[Geevs]

Not true, the SKF bearings I received from Eeuroparts were FAG bearings in a SKF box.

Aren't SKF and FAG the same company? It's like TRW/Moog/Federal being the same company and having identical high quality.

[RedTurbo850]

FCP is good but not great. And I still don't get it why people are quick to mention FCP when there are other (arguably better) alternatives out there like eEuroparts which has free shipping over $39, ships from the same area (CT), responds to emails promptly and price matches competitors.

I used to deal with FCP thinking it was the best source until I tried eEuro and have stayed with them. To the original poster, contact eEuro as they stock the SKF bearings. Ask for Dean.

Do they really price match??

[T-5Bandit]

This is insane. YOU DONT HAVE TO WITH THEPARTSBIN.COM OR EEUROPARTS.COM, MYSELF AND OTHERS HAVE NEVER HAD TO UNLIKE FCP. Thats the thing, YOU GET WHAT WAS ADVERTISED WITH THE OTHER SOURCES. YOU SHOULDNT HAVE TO DO THAT. They should supply what they advertise. It's amazing, people admitting they do this surprise substitute thing, are ok with it and turn it around on the buyer who should be getting what was advertised. Read my replies above, I have owned several Volvos and purchased many parts for all of them dealing with all three companies. FCP was the only one that ever did this per my experience, not just once but on several occasions. A good return policy doesn't make it ok to deceive. There is no reason they can't either 1. correctly describe what they are selling or 2. if they happen to be carrying something different, email or call the damn customer. it's as simple as that and it is definately a valid issue. Those who are knowledgable are already diligent when we buy a brand name part that we know is used OE or OE quality, and we should get what we ordered. Same thing goes for eeuroparts.com then. Those who claim eeuroparts.com can be difficult to deal with when making returns, should be more diligent, know what they're buying first and know they definanately want what they ordered. I've never had to return anything to eeuroparts.com, everything I've ordered was what I ordered. I've never had ScanTech pushed on me at all either. So someone got an FAG wheel bearning in an SKF box from eeuroparts.com and since both brands are used as original equipment by Volvo, I can think of worse things like getting a ScanTech wheel bearing with neither engraved when you ordered FAG or SKF. I'm fine with everyone describing the good service they received, how much they like these guys and how great their return policy is. However it is NOT ok to defend sending people stuff that are lesser quality brands than what was listed or try and compare apples to oranges. The problem is that this isn't just a 2-3 time mistake. They have also done it to me several times and I know for a fact that they have done this with others and has been continuing over the last several years.

Stop being such an ass. My point is that these are online retailers and, for the most part, they know nothing specific about the parts they sell other than what their lists show. Just because you've had all good experiences with eeuroparts does not mean everyone has, similar to those that who have never had problems with FCP. I have had plenty of problems with eeuroparts and have had some problems with FCP. With the varying problems I had with eeuroparts, I will only use them as an absolute last resort. It doesn't hurt for any consumer that may question their order to be diligent and contact the vendor to ensure they are getting what they want.

BTW- You contridicted yourself. Getting the FAG wheel bearing in a SKF box from eeuroparts may not be the worst thing, but it is still flat out product switching. It is still no different than all your ranting about what FCP does.

Aren't SKF and FAG the same company? It's like TRW/Moog/Federal being the same company and having identical high quality.

No, they are 2 completely different companies.

[Guest 850T-5]

Stop being such an funny

An funny why because you don't want to hear the truth?

Say it all you want but you're comparing apples and oranges like I said. I've dealt with all 3 companies for years I would be first to admit and not do business with eeuroparts.com if that were true, it's just not. If you still don't understand, then I don't know what to say.

[T-5Bandit]

An funny why because you don't want to hear the truth?

Say it all you want but you're comparing apples and oranges like I said. I've dealt with all 3 companies for years I would be first to admit and not do business with eeuroparts.com if that were true, it's just not. If you still don't understand, then I don't know what to say.

But see, I don't care how long you've been dealing with all the companies. Every person has different experiences with each of the vendors. Not one of them is flawless, however each person may have a worse experience than others. Based on my experiences with Eeuroparts, I would never use them again unless they were a last resort. Again, that is MY experience with them, yours is obviously different. Just with FCP, you haven't had the best experience with them, whereas others have had no problems. I have had problems with FCP, but I do prefer to use them. If I have any question as the part I will be getting, I can contact Nick and ensure I am getting the part I want. If I want an OEM part, I can get it from them for about 25% less than the dealer.

Stop being so narrow minded. Just because you have experience with the 3 companies, does not mean people need to follow your OPINIONS (as in not fact) about those companies. You are not the end-all guru on purchasing from Volvo parts vendors.