heifetz17 Posted August 14, 2007 Report Share Posted August 14, 2007 My local Volvo dealer also sells and services Buicks. Years ago when I had a Buick, they mis-diagnosed an engine problem as a bad ECM. I replaced it and it didn't solve anything.When I bought my '99 S70 from them, they said it passed a rigorous safety inspection prior to going on the lot. Upon delivery of it I noticed a torn and leaking CV boot and a leaking power steering pump. I asked how these things could have been missed on a "rigorous" safety inspection and they agreed to fix both.A couple days later, the new CV boot slipped off and was leaking again. I took it back and they told me that they had ordered the wrong part and so went to Napa and bought an aftermarket boot to put on. It turned out that the Napa book was slightly too big and didn't fit right. They didn't bother telling me that it wasn't a Volvo boot until I brought the car back, and forced them to order a Volvo boot and fix it right this time, which they finally did.I inquired about replacing the heater core and the tech (that replaced my boot twice) told me that then entire dash board had to come out and the steering column would need to be removed to access the heater core. I turned around and walked out the door because I knew that wasn't the case.The same tech answered a call from me about an alarm issue. I told him I didn't think I had an alarm, but I had a module under my dash. I told him I have the LED on the dash and a panic button on my remote, and he said I definately have an alarm, being the car is a '99, and that there's an internal problem with it. They set me up with an appointment to have it diagnosed for $40. Right before my appointment I called Volvo directly and asked them to look up my vin to see if my car has an alarm. They said no, since the car is a base model and it was optional equipment, my car was not equipped with it.I don't know how people that service these cars every day can be so incompetent and dishonest! Link to comment Share on other sites More sharing options...
nervegrind3r Posted August 14, 2007 Report Share Posted August 14, 2007 I feel your pain. IMHO, its really hard to get good service on anything, and REALLY hard to find a good honest mechanic. Try finding a good volvo indie to help you out, ask on the board. Link to comment Share on other sites More sharing options...
Mesoam Posted August 14, 2007 Report Share Posted August 14, 2007 volvo dealer that sells buicks? if that doesn't tell you to not shop there i'm not sure what doesn't... Link to comment Share on other sites More sharing options...
SkyWriter Posted August 14, 2007 Report Share Posted August 14, 2007 Try finding a good volvo indie to help you out, ask on the board.+1 it works wonders Link to comment Share on other sites More sharing options...
ViperVette Posted August 14, 2007 Report Share Posted August 14, 2007 You trusted the dealership in the first place? Link to comment Share on other sites More sharing options...
dmelviØØ7 Posted August 14, 2007 Report Share Posted August 14, 2007 You trusted the dealership in the first place?I find that hurtful. Link to comment Share on other sites More sharing options...
S60RDUDE Posted August 14, 2007 Report Share Posted August 14, 2007 You trusted the dealership in the first place?+1000 Our dealer sales dept great service sucks! They are so shitty and stupid it is not even funny. They tried to tell me all kinds of crap is wrong with my Volvo complete waste of time! Don Buyer Dulles Your SERVICE SUCKS! F OFF MOFOS! Link to comment Share on other sites More sharing options...
c70turbo5 Posted August 14, 2007 Report Share Posted August 14, 2007 my head gasket blew next to the dealership.... I'm convinced they had it on remote control hahaha j/k but I haven't seen my car for 4 weeks and counting but they gave me a jag... so i dunno if i'm mad or happy right now. Link to comment Share on other sites More sharing options...
AGBullit235 Posted August 14, 2007 Report Share Posted August 14, 2007 The Volvo dealers I know think that being a technician is swapping in new parts at the owner's expense until the problem is solved. Link to comment Share on other sites More sharing options...
watertender3c Posted August 14, 2007 Report Share Posted August 14, 2007 My local Volvo dealer also sells and services Buicks. Years ago when I had a Buick, they mis-diagnosed an engine problem as a bad ECM. I replaced it and it didn't solve anything.When I bought my '99 S70 from them, they said it passed a rigorous safety inspection prior to going on the lot. Upon delivery of it I noticed a torn and leaking CV boot and a leaking power steering pump. I asked how these things could have been missed on a "rigorous" safety inspection and they agreed to fix both.A couple days later, the new CV boot slipped off and was leaking again. I took it back and they told me that they had ordered the wrong part and so went to Napa and bought an aftermarket boot to put on. It turned out that the Napa book was slightly too big and didn't fit right. They didn't bother telling me that it wasn't a Volvo boot until I brought the car back, and forced them to order a Volvo boot and fix it right this time, which they finally did.I inquired about replacing the heater core and the tech (that replaced my boot twice) told me that then entire dash board had to come out and the steering column would need to be removed to access the heater core. I turned around and walked out the door because I knew that wasn't the case.The same tech answered a call from me about an alarm issue. I told him I didn't think I had an alarm, but I had a module under my dash. I told him I have the LED on the dash and a panic button on my remote, and he said I definately have an alarm, being the car is a '99, and that there's an internal problem with it. They set me up with an appointment to have it diagnosed for $40. Right before my appointment I called Volvo directly and asked them to look up my vin to see if my car has an alarm. They said no, since the car is a base model and it was optional equipment, my car was not equipped with it.I don't know how people that service these cars every day can be so incompetent and dishonest! Link to comment Share on other sites More sharing options...
Chilled man Posted August 14, 2007 Report Share Posted August 14, 2007 I find that hurtful.hey your one of the few that I would trust with my car ;) Link to comment Share on other sites More sharing options...
watertender3c Posted August 14, 2007 Report Share Posted August 14, 2007 Have new heater core w/ gaskets for 99 XC V 70, in case your interested. Link to comment Share on other sites More sharing options...
c70turbo5 Posted August 14, 2007 Report Share Posted August 14, 2007 Print out THIS and hand it to them... haha it would pretty funny Link to comment Share on other sites More sharing options...
PyROTech Posted August 14, 2007 Report Share Posted August 14, 2007 Print out THIS and hand it to them... haha it would pretty funnylol, print it black and white. then when you give it to them, ask them if he needs it to be colour to figure it out. Link to comment Share on other sites More sharing options...
c70turbo5 Posted August 14, 2007 Report Share Posted August 14, 2007 lol, print it black and white. then when you give it to them, ask them if he needs it to be colour to figure it out. oh it would be priceless Link to comment Share on other sites More sharing options...
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