gr8gatzby Posted July 15, 2008 Report Share Posted July 15, 2008 After sending in this letter on Sunday, I received a call today from the District Manager who's sending me 6qt of M1 EP as a token of apology. Dope.I purchased a battery yesterday for my 2000 Volvo V70 AWD. Today I discovered that I was given the wrong battery, the one I needed was a reverse polarity battery. OK, mistakes happen, I understand this. I proceed to the closest Auto Zone(Monroe road in Charlotte) to swap out for the correct battery. As I run in, soaked from the monsoon rain, I pass by an employee smoking at the entrance. As I stand at the help desk it becomes immediately apparent that he is the only associate there. I stand there for 4-5 minutes, looking at him from inside, and he...periodically glancing at me from the outside while enjoying his smoke, cannot, apparently, be interrupted mid-smoke for any customer. He finally finishes his cigarette and meanders on in to assist me. I then explain my situation. He then expresses his disbelief that the computer could actually be wrong and there's nothing he can do. I suggest that perhaps we try one of the more expensive batteries. Carlos states that it would be pointless because the positive and negative poles are the same on all of the batteries. I then politely ask for a refund, as it's now apparent that AZ does not sell a battery that is compatible with my car. To which Carlos replies, I can't refund a used battery. To which I reply, "It's not used, I just bought it yesterday." To which he replies, "Only a manager can refund a battery." I then glance to his nametag: Carlos, Parts Manager. Tired of beating a dead(ignorant and complacent) horse I give up on poor Carlos and drive down the road to the AutoZone(Central Ave, Charlotte, NC) from which I purchased the battery yesterday. Realizing the mistake, they promptly and immediately swapped it out with a reverse polarity unit, and with sincere apologies. I'm writting you folks at AUtoZone because I really enjoy your stores and having most anything I need available anytime I need it. Point blank: Carlos gives your brand a bad name. This is the only negative experience I've ever had at this location, and I'd hate to see it go downhill as the result of one really bad apple. I think Carlos would be more suited to a position that does not involve any face time with your customers, and a position in which his need for a smoke cannot be hindered by the customer. Link to comment Share on other sites More sharing options...
JHEIII874T5M Posted July 15, 2008 Report Share Posted July 15, 2008 Carlos pwned. Hate people that don't work on the job. Link to comment Share on other sites More sharing options...
Oreo931 Posted July 15, 2008 Report Share Posted July 15, 2008 I am glad you complained. People like Carlos need to be reprimanded.I had a similar experience at Sears auto when having my A/C system recharged. Basically some of the worst customer service I had experienced. Spoke with a manager who was very sympathetic, and I got to bypass a 15 person line to pay for my car and leave. Link to comment Share on other sites More sharing options...
Che'_Moderator Posted July 15, 2008 Report Share Posted July 15, 2008 HAHHAI cannot believe you let sears touch your car. I would rather let walmart replace my knee. Link to comment Share on other sites More sharing options...
Oreo931 Posted July 15, 2008 Report Share Posted July 15, 2008 I would rather let walmart replace my knee. :lol: They actually did a good job. And they had the lowest price in town. I checked everything after, and everything looks and sounds fine.All they did was inspect/test, evacuate, and recharge the a/c system. Link to comment Share on other sites More sharing options...
Dmsee Posted July 15, 2008 Report Share Posted July 15, 2008 :lol: They actually did a good job. And they had the lowest price in town. I checked everything after, and everything looks and sounds fine.All they did was inspect, evacuate, and recharge the a/c system.hOW MUCH? Link to comment Share on other sites More sharing options...
Oreo931 Posted July 15, 2008 Report Share Posted July 15, 2008 hOW MUCH?$125 Link to comment Share on other sites More sharing options...
Che'_Moderator Posted July 15, 2008 Report Share Posted July 15, 2008 I had a similar experience at Sears auto when having my A/C system recharged. Basically some of the worst customer service I had experienced. :lol: They actually did a good job. And they had the lowest price in town. I checked everything after, and everything looks and sounds fine.All they did was inspect/test, evacuate, and recharge the a/c system.And 125 is way too much for sears to be charging. Link to comment Share on other sites More sharing options...
Oreo931 Posted July 15, 2008 Report Share Posted July 15, 2008 And 125 is way too much for sears to be charging.Everyone else either didnt do a/c systems or wanted in the area of $190.The customer service at sears was terrible. That has no reflection on the one a/c technition that worked on my car. The a/c blows cold as hell, and is stronger than it ever was. Its not like I bring my car there for service. I do anything I am able to do on my own, the rest I will leave up to a shop (i.e. alignments, a/c service) Link to comment Share on other sites More sharing options...
7 VII 7 Posted July 15, 2008 Report Share Posted July 15, 2008 wow $125my Volvo shop did a full evac and recharge for 85 Link to comment Share on other sites More sharing options...
Oreo931 Posted July 15, 2008 Report Share Posted July 15, 2008 wow $125my Volvo shop did a full evac and recharge for 85Well, you all know me. If I found a place that would have done it for cheaper I would have taken it there. I went to 3 places, and called 4 others. All of them either didnt do a/c work or wanted more than $170 for the job...Except sears obviously. Link to comment Share on other sites More sharing options...
Che'_Moderator Posted July 15, 2008 Report Share Posted July 15, 2008 Everyone else either didnt do a/c systems or wanted in the area of $190.The customer service at sears was terrible. That has no reflection on the one a/c technition that worked on my car. The a/c blows cold as hell, and is stronger than it ever was. Its not like I bring my car there for service. I do anything I am able to do on my own, the rest I will leave up to a shop (i.e. alignments, a/c service)http://www.jiffylube.com/autoservices/acservices.aspx 80-110 most places.But how can sears be good when CS sucks. And you could have done it yourself.Well, you all know me. If I found a place that would have done it for cheaper I would have taken it there.Yup. Thats your MO. And we have seen how that has worked out :lol: Link to comment Share on other sites More sharing options...
Oreo931 Posted July 15, 2008 Report Share Posted July 15, 2008 http://www.jiffylube.com/autoservices/acservices.aspx 80-110 most places.But how can sears be good when CS sucks. And you could have done it yourself.I called Jiffy lube and actually went there to check it out. Dirtiest and shadiest place I have ever been I could have done it myself, but with the cost of the compressor, tools, r143s and the good chance that I would screw something up, I decided to leave it in the hands of professionals.Yup. Thats your MO. And we have seen how that has worked out My car is still working ;) Link to comment Share on other sites More sharing options...
GP850T Posted July 15, 2008 Report Share Posted July 15, 2008 Reverse polarity batteries Link to comment Share on other sites More sharing options...
Che'_Moderator Posted July 15, 2008 Report Share Posted July 15, 2008 My car is still working 3k later and thats open for debate Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.