turbormonkey Posted February 27, 2009 Report Share Posted February 27, 2009 Unfortunatley we are not done. When a problem like this arises we take it very seriously- besides I don't let things go. I do see that a majority of your previous posts are directed at our company- FCP sold themselves out to China, A strut from FCP went through the hood, a control arm from FCP came apart from the casting, FCP is substituting substandard parts, FCP is unethical etc etc. If you are going to make these claims, at least give us the courtesy of substantiating them for us. We entered this VS community knowing that not all would be praising us- which was expected. We are only human. Let this thread be your chance to express yourself. State your case and back them up with facts. Allow others to hear both sides and give us a reasonable action we can take to work towards a solution. We will not accept however outrageous claims towards a company that has only ever had its customers best interest in mind.I am not sure if you are nick or the other person but their are numerous threads by other members with problems with your parts not just me, from Axles popping out while driving, to thermostats not functioning properly, the list goes on. Their are post that have been questioning of late if you are really sending the oem part when a buyer opts for it. If you see a high return rate on a part from a manufactuer discontinue it rather than selling it further, thats the key, it shows you are looking out for customers safety rather than your pocket book. If i cant trust a company I am not going to do business with them just do searches I am not the only one who has had problems and you will see that by research. that is why most members direct business over to Dw instead of you guys. you needed to solve these problems a few years ago but you kept selling the same flawed part. If you fixed the problems a few years back instead of resending the same manufactuer that had flawed designs your business would be booming, but when you list aftermarket as part supplier now instead of actual manufactuer that is decieving to say the least. I want to know what i am getting when I purchase an item. On my accident it happened a few years back so that is in the past. Link to comment Share on other sites More sharing options...
turbormonkey Posted February 27, 2009 Report Share Posted February 27, 2009 Heres an example http://volvospeed.com/vs_forum/index.php?s...1&hl=groton I am not going to list every example because thats alot of going through the archives and such. Just search and you will find what i am saying. Thanks Link to comment Share on other sites More sharing options...
Karlson Posted February 27, 2009 Report Share Posted February 27, 2009 Welcome to VS! I am always buying from you guys, talked to Nick Bauer couple times on a phone, he is a stand-up guy! Link to comment Share on other sites More sharing options...
wmartinlsmith Posted February 27, 2009 Report Share Posted February 27, 2009 nothing but positive reviews from me and i have ordered many parts from you guys over the years. thanks for joining and cant wait to continue doing business with you.. yes to oem parts and would like to suggest research into new aftermarket parts for us niche market guys,Bill Link to comment Share on other sites More sharing options...
FCP Euro Posted February 27, 2009 Author Report Share Posted February 27, 2009 nothing but positive reviews from me and i have ordered many parts from you guys over the years. thanks for joining and cant wait to continue doing business with you.. yes to oem parts and would like to suggest research into new aftermarket parts for us niche market guys,BillAgain, thank you all for your wonderful welcome. As stated before, feel free to address any issues or concerns you may have- or ask any questions on particular items. We will be honest and open with respect to any of your questions. There is nothing you can't ask us. Link to comment Share on other sites More sharing options...
FCP Euro Posted February 27, 2009 Author Report Share Posted February 27, 2009 I am not sure if you are nick or the other person but their are numerous threads by other members with problems with your parts not just me, from Axles popping out while driving, to thermostats not functioning properly, the list goes on. Their are post that have been questioning of late if you are really sending the oem part when a buyer opts for it. If you see a high return rate on a part from a manufactuer discontinue it rather than selling it further, thats the key, it shows you are looking out for customers safety rather than your pocket book. If i cant trust a company I am not going to do business with them just do searches I am not the only one who has had problems and you will see that by research. that is why most members direct business over to Dw instead of you guys. you needed to solve these problems a few years ago but you kept selling the same flawed part. If you fixed the problems a few years back instead of resending the same manufactuer that had flawed designs your business would be booming, but when you list aftermarket as part supplier now instead of actual manufactuer that is decieving to say the least. I want to know what i am getting when I purchase an item. On my accident it happened a few years back so that is in the past.Axles popping out while driving: This is not caused by a defective axle. An axle would break or snap, not come loose from the transmission. Volvo used about 25 different axles from 93-03 all depending on Vin #, chassis codes, AWD vs 2wd, production date etc etc. Fitment is a pain the rear with these things. We refuse to even sell a Volvo XC70 Axle from 98-00- because they are never right. Even our two dealers have trouble looking the axles up. We have had our defective axles, I can't lie. Its about 5 out of 1000. When we were in Groton, we sold rebuilt axles by Crown and various other re-builders and those failure rates were up to 20/ 1000 axles. For new axles, we have tried DSS, Wong, Dorset, EMPI, FEQ and have stuck to the manufacturers that have performed the best for us with lowest return rate. The genuine volvo axle lists for 429.54 and our cost from Volvo is 311.20 WITH an additional core charge (yes the Volvo axles are rebuilt). We attempted to sell Volvo axles but lost a tremendous amount of business because frankly no one would be willing to cough up 380 for a Volvo brand axle. Everyone complains that "FCP Prices keep creeping up." Everyone wants OEM products but aren't willing to pay the price. We don't choose to sell axles for $70, but that's what everyone wants, and what our competition is selling them for. Thermostats malfunctioning: Never heard of this before. Its a 9 dollar part. We would exchange it no questions asked. Their are post that have been questioning of late if you are really sending the oem part when a buyer opts for it. Never, ever ever. If it ever happened it was unintentional and we would provide a replacement that reflects the desired brand. Link to comment Share on other sites More sharing options...
turbormonkey Posted February 27, 2009 Report Share Posted February 27, 2009 I believe if you take advice you would be heading in the right direction. If you send out test parts from different manufactuers as stated earlier in the thread. Then we reviewed them and gave it a yay or ney that would help, if their are repeated problems than dont sell from that manufactueur, as I have learned that is anything assembled in china last no more than three months tops.The axle problems were due to the supplier you were selling that had the spline problems that why they were popping out. Truth be told I would not even buy a newer Volvo as my friends who have Volvos has stated because Ford turn them into a unreliable Company i am with you on the newer cross reference issue. My brother owns a S60R and the part longevity is not their anymore plus they due this thing were they change most of the parts mid through the model year, so it is a pita making sure you got the right one for almost every year when before it was for a couple year run for vin cutoff. He will be getting rid of it when the warranty runs out. If Ford gets rid of Volvo in the recession I fear they will be at the same spot Saab is right now, so really I dont know how much better parts businesses will be doing anyway, auto industry is one of the hardest hit and most shakiest but if you are loyal to your customers and sell reliable aftermarket parts as well as oem its a win-win. My friend owned a local parts chain and got out before the walls came tumbling down luckily. My advice too you is take cues from your customers and when they say a part is junk dont sell that manufactuer instead of just resending another one because no one wants too do the job twice especially aftermarket spring seats etc where time is of the essence. I also remember when I bought the Purple upper torque Rod bushing for my 96 850 it was the best one. A couple months later I went to buy it again for my other Volvo and it was pictured on your site but you sent me a different design black one which was junk. When I questioned that i did not recieve what was pictured you said you switched suppliers and would send another one, which was the black one the design mold was completely uneven and flawed from that supplier. I have not had any problems with the purple one. I had a whole slew with black one and i ended up going to dealer. Its problems like that which really made me mad. As stated earlier I like to know manufactuer and what I am recieving is the same as in the picture and time and time again it was never as stated. When i went to eeuroparts in the interim, I always got the brand name and part as pictured. Peace Link to comment Share on other sites More sharing options...
FCP Euro Posted February 27, 2009 Author Report Share Posted February 27, 2009 I believe if you take advice you would be heading in the right direction. If you send out test parts from different manufactuers as stated earlier in the thread. Then we reviewed them and gave it a yay or ney that would help, if their are repeated problems than dont sell from that manufactueur, as I have learned that is anything assembled in china last no more than three months tops.The axle problems were due to the supplier you were selling that had the spline problems that why they were popping out. Truth be told I would not even buy a newer Volvo as my friends who have Volvos has stated because Ford turn them into a unreliable Company i am with you on the newer cross reference issue. My brother owns a S60R and the part longevity is not their anymore plus they due this thing were they change most of the parts mid through the model year, so it is a pita making sure you got the right one for almost every year when before it was for a couple year run for vin cutoff. He will be getting rid of it when the warranty runs out. If Ford gets rid of Volvo in the recession I fear they will be at the same spot Saab is right now, so really I dont know how much better parts businesses will be doing anyway, auto industry is one of the hardest hit and most shakiest but if you are loyal to your customers and sell reliable aftermarket parts as well as oem its a win-win. My friend owned a local parts chain and got out before the walls came tumbling down luckily. My advice too you is take cues from your customers and when they say a part is junk dont sell that manufactuer instead of just resending another one because no one wants too do the job twice especially aftermarket spring seats etc where time is of the essence. I also remember when I bought the Purple upper torque Rod bushing for my 96 850 it was the best one. A couple months later I went to buy it again for my other Volvo and it was pictured on your site but you sent me a different design black one which was junk. When I questioned that i did not recieve what was pictured you said you switched suppliers and would send another one, which was the black one the design mold was completely uneven and flawed from that supplier. I have not had any problems with the purple one. I had a whole slew with black one and i ended up going to dealer. Its problems like that which really made me mad. As stated earlier I like to know manufactuer and what I am recieving is the same as in the picture and time and time again it was never as stated. When i went to eeuroparts in the interim, I always got the brand name and part as pictured. PeaceThank you for your input. I will address all of your matters in our next company meeting and form a plan of action towards a resolve. Link to comment Share on other sites More sharing options...
FistFull Posted February 27, 2009 Report Share Posted February 27, 2009 I know im late on this but yes there on VS.... :D Link to comment Share on other sites More sharing options...
nari Posted February 27, 2009 Report Share Posted February 27, 2009 Even though I'm on the other side of the planet, FCP is still cheaper the buy from (even with shipping) than from the stealership/aftermarket here.Obviously not everything, but most of the parts. Like the PCV system..Oh, and welcome to VS :) Link to comment Share on other sites More sharing options...
Matty Moo Posted February 27, 2009 Report Share Posted February 27, 2009 I ordered some goodies from you guys last week. Had my stuff in less than 3 days in perfect condition, and saved over half of what I would have paid locally. I like the fact that you give different options on the shipping, instead of gouging with the typical "we set the price" shipping. I got 2 rack boots and a coolant cap for $27 shipped. All the local joints wanted close to $60, and the wait would have been longer on the boots. Link to comment Share on other sites More sharing options...
--Aaron-- Posted February 27, 2009 Report Share Posted February 27, 2009 Would getting wastegate actuators for various turbochargers i.e. 13g, 15g, 16t, 18t, 19t be out of the question? Just curious, I know the 16T straight flange actuator runs about 300 from the dealer and I'm sure a few people wouldn't mind upgrading to a stronger wastegate actuator....who knows how efficient they are w/ 100K plus miles which most of us have.... Link to comment Share on other sites More sharing options...
Cal3thousand Posted February 27, 2009 Report Share Posted February 27, 2009 Welcome, of course!Well, this is the one benefit of a poor economy... Companies are getting creative and serious about change. Tough times lead to innovation through necessity and I'm glad to see you guys are stepping up your game. Link to comment Share on other sites More sharing options...
turbormonkey Posted February 28, 2009 Report Share Posted February 28, 2009 Welcome, of course!Well, this is the one benefit of a poor economy... Companies are getting creative and serious about change. Tough times lead to innovation through necessity and I'm glad to see you guys are stepping up your game.Remember actions speaker louder than word. When I have read threads that show price comparisons between Factory Volvo Dealers who sell genuine at the same price others sell aftermarket for, honestly who you going to buy from. Thank God for Chill's Sig if i never saw it I would be lost. Link to comment Share on other sites More sharing options...
Hellas850 T-5 Posted February 28, 2009 Report Share Posted February 28, 2009 Welcome on the board. :) Link to comment Share on other sites More sharing options...
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