Pennsylvania - Lancaster - Stadel Volvo

[jross]

D'lish

Rating: 1

Comments: I knew i was in for a treat when the receptionist wouldn't even give me the time of day. Everyone at the place was rude and unhelpful. Service dept. was by far the worst and most unhelpful in addition to being the most condisending group of people i've ever met. STAY AWAY

[FistFull]

D'lish

Rating: 1

Comments: I knew i was in for a treat when the receptionist wouldn't even give me the time of day. Everyone at the place was rude and unhelpful. Service dept. was by far the worst and most unhelpful in addition to being the most condisending group of people i've ever met. STAY AWAY

I grew up in Lancaster and my Dad and I would drive to York cause everyone there were such as..holes to us.....they all think they're king sh...//

[Chilled man]

D'lish

Rating: 1

Comments: I knew i was in for a treat when the receptionist wouldn't even give me the time of day. Everyone at the place was rude and unhelpful. Service dept. was by far the worst and most unhelpful in addition to being the most condisending group of people i've ever met. STAY AWAY

they probally new how much a tard you were and new to stay away

Although I cant say much better parts manager said he could get me CF valve cover four weeks ago and it has yet to show up

[--Aaron--]

nothing bad to report here i go in for little unheard of to them parts n peices, they source them....get them in, give good prices and are very helpful in my opinion

[John H.]

More Recent Customer Comments:

28 Jan 2010

For 30 years I have driven Honda's exclusively, until last spring when, needing a station wagon, I purchased a used V70R wagon from your dealership. I was very impressed with the certified Volvo warranty that covered the entire car for 2 years or 39,000 miles from my purchase. But today I am even more impressed with Volvo and your dealership. After owning the car for 9 months and almost 10,000 miles I had it in for an oil change and alignment. I also asked for the service department to look into some suspension "noises" and fan noises that I thought might just be parts needing lubrication... Several hours later I received a call advising that some suspension parts and bushings needed replacement as well as the fan motor, and they had discovered a radiator leak that would also require is replacement. I had visions of "$$$$" as the advisor continued but then she advised everything was covered by my warranty. I would only pay for the alignment and oil change. Well I totally agree that the VOLVO certified warranty is the best in the industry, and I was totally impressed with the professionalism of your service team. I had thought the slogan "Volvo for life" referred to the cars safety features, but now I believe it means that once you own a Volvo and deal with Stadel, you become a customer for life!!! Thank you for service that was beyond my expectations.

Wayne S.

More Recent Customer Comments:

Regarding my 2000 Volvo S70 which has 328,150k miles; "Don't you think it's time we get a new car?" is a common question posed by my wife. I respond; "Why? I get 32 miles per gallon, it's a comfortable ride, I feel safe in a car that I know, it's never broken down or disappointed me, I know quality when I see it and tend to hold onto things that last and keep giving...just like you honey".

My wife also has a '99 S70 with 138,000, obviously, she drives less than I. Put into perspective, mostly commuting to work in Horsham, I averaged 90 miles a day for the past 10 years, which is approximately 5,475 hours behind the wheel or 228 days I spent sitting in my Volvo.

There are many quality cars available today and it would take much for another car company to convince me they can do better than Volvo.

Thanks Stadel Volvo!

Bill H.

And yet another customer comment:

May 2010

As a very satisfied customer I thought you should know about what I consider to be service above and beyond. Since buying my C70 from you I have had nothing but super service from both your customer service Ladies and service staff and I am not easily impressed having been in the service business for some 40+ years. So as not to bore you I will site but one of several examples: Today I stopped in to see who did your detail work and was told by your customer service staff (do not know her name but she operates the register closest to the service bay door. BOth ladies do you equally proud) they did their own. I then explained that I always tried to maintain my own car but due to health problems I was unable to get down low enough to clean off the road tar and grit from around the lower part of the car. She immediately asked if I had a few minutes to have some one from your mainenance staff take a look. To make the story short in less then 15 minutes I was given back my keys and my car was free of tar and soil. When I tred to pay the super gentleman told me their was no charge gave me tips on how to clean the tar in the future. He also told me that I was welcome to return should I need assistance in the future. He also refused to take any money. I don't know ANY PLACE still offering this type service. I love my care and also Love my dealership. Keep up the great work. Please feel free to pass this on to your SUPER STAFF. Rest assured my next car will be from your dealership.

Donald M.

[--Aaron--]

Are you employed by Stadel? I'm pretty close by, been in a few times.