Michigan - Commerce Twp - Dwyer Volvo

[jross]

Anonymous

Rating: 9

Comments: Bought a used 850 there, no problems with service. Quick turn around for maintenance. They mostly sell Volvos, with some Subarus, so they treat customers pretty well.

Don Coleman

Rating: 2

Comments: A year ago I would have given them a 9. A small Volvo Subaru dealership until Volvo became part of Ford. Sales/Leases have increased 5X. Now they have become a typical Ford/Chevy type service center. Take a number, stand in line, shut the @$%*&^ up. Had a headlight with moisture inside. A vented cap only allowed it to fill with water. When they replaced the lamp they hooked the wipers up backwards somehow. The wipers went downward damaging the front fascia. Called Frank Dwyer head of service several times, never available, always told he would return my call, never did. Had to drive out to the dealership to show service what was happening. Agreed there was a problem, scheduled it for service. While wipers work I still have to return for additional parts which were not in stock. They will never call. I'll have to follow up and hopefully catch someone who will be able to check stock accurately. 4 trips and 12 weeks to correct a leaking headlight. Not once has anyone apologized for the damage/inconvenience.

Lou Savich

Rating: 9

Comments: Did an R&R rear main seal on my 94 850 Turbo. Job was completed on time. Car runs great. Delivered on time as promised. One thing they didn't do was wash the vehicle. I can live with that.

[geoffct]

Anonymous

Rating: 9

Comments: Bought a used 850 there, no problems with service. Quick turn around for maintenance. They mostly sell Volvos, with some Subarus, so they treat customers pretty well.

Don Coleman

Rating: 2

Comments: A year ago I would have given them a 9. A small Volvo Subaru dealership until Volvo became part of Ford. Sales/Leases have increased 5X. Now they have become a typical Ford/Chevy type service center. Take a number, stand in line, shut the @$%*&^ up. Had a headlight with moisture inside. A vented cap only allowed it to fill with water. When they replaced the lamp they hooked the wipers up backwards somehow. The wipers went downward damaging the front fascia. Called Frank Dwyer head of service several times, never available, always told he would return my call, never did. Had to drive out to the dealership to show service what was happening. Agreed there was a problem, scheduled it for service. While wipers work I still have to return for additional parts which were not in stock. They will never call. I'll have to follow up and hopefully catch someone who will be able to check stock accurately. 4 trips and 12 weeks to correct a leaking headlight. Not once has anyone apologized for the damage/inconvenience.

Lou Savich

Rating: 9

Comments: Did an R&R rear main seal on my 94 850 Turbo. Job was completed on time. Car runs great. Delivered on time as promised. One thing they didn't do was wash the vehicle. I can live with that.

Geoff Turner

Rating:4

I had a couple of little things add up on me with Dwyer. They were my closest dealer and I liked going there, but they crossthreaded and then overtightened the oil filter cap. Lost all of my oil later that day in Jackson with no dealers. Sesi was no better, when I hobbled it back to Ann Arbor, they said they couldn't even look at for two days. Suspecting it had to do with the very recent oil change, I asked if they could do an oil change right then. They did and found the crossthreaded cup, but charged for 1hr service instead of the oil change.

Another time I had a caliper spring pop off and while they were rotating the tires and doing and oil change I asked them to put it back on. They tried to charge me 1hr labor on top for a caliper spring.