jross Posted February 9, 2005 Report Share Posted February 9, 2005 Anonymous Rating: 10 Comments: Excellent! The sales people were knowledgeable, respectful, and reasonable. The service department was excellent -- they even replaced my burned out light bulb when the car was serviced under warranty! (at no cost and without mention!) They simply do what they promise and do it well.Greg W Rating: 6 Comments: I have only dealt with their service counter, and they are ok, once you can get someone to help you!!! I usually have to stand there in full view for a few minutes before anyone comes to help me. The prices are typical dealer - high! I have a friend who did have a pleasant experience buying an off-lease car from them. Tom Rating: 9 Comments: Bad experience with sales person - high pressure and didn't care about the sale after he found out I was driving an Ford Escort. Service department experience was typical OK, only been one. Parts department very friendly and helpful but price is still high when comparing to other mail order dealer. Link to comment Share on other sites More sharing options...
jross Posted February 11, 2005 Author Report Share Posted February 11, 2005 Steve Ringlee Rating: 9 Comments: While on a trip, I had an engine problem. The service writers at Volvo Village put me at the head of the line for a quick appointment and were very precise about the repair. I've bought parts there as well and the parts folks are patient and accurate, spending in one case about five minutes to look up one small bulb number on a Saturday morning. Link to comment Share on other sites More sharing options...
850R Sleeper Posted March 10, 2005 Report Share Posted March 10, 2005 Rating - 10I have had nothing but good service with Boston Volvo Village. However, I have not dealt with their sales department. Only the parts department. Both my brother and I have bought parts from the parts counter at BVV. We deal with a man named George and we get really good deals on parts. My entire family bring our cars to Lee Volvo on route 9 in Wellesley, but usually buy parts from BVV because they are the cheapest around...if you know who to talk to. Link to comment Share on other sites More sharing options...
Gregg Posted March 31, 2005 Report Share Posted March 31, 2005 Rating - 10I have had nothing but good service with Boston Volvo Village. However, I have not dealt with their sales department. Only the parts department. Both my brother and I have bought parts from the parts counter at BVV. We deal with a man named George and we get really good deals on parts. My entire family bring our cars to Lee Volvo on route 9 in Wellesley, but usually buy parts from BVV because they are the cheapest around...if you know who to talk to.←Karl is clueless sometimes His name is John Sharisky, and I didn't actually buy anything from him But yes, he has quoted me great prices on parts, and has also hooked Karl up too Link to comment Share on other sites More sharing options...
850R Sleeper Posted March 31, 2005 Report Share Posted March 31, 2005 Yeah, Gregg is right, lol, I forgot what his name was, and I thought that Gregg had bought parts also, but I guess it was just me when I went on my summer shopping spree, haha, anywayz, John's given the best prices i've seen. Link to comment Share on other sites More sharing options...
lcc014 Posted June 15, 2005 Report Share Posted June 15, 2005 Karl is clueless sometimes His name is John Sharisky, and I didn't actually buy anything from him But yes, he has quoted me great prices on parts, and has also hooked Karl up too←Yes, John is a great guy. I always buy parts or tools from him. As usual, get the net price (20%) off when purchasing parts via John.Ching-Ho Cheng Link to comment Share on other sites More sharing options...
ACBarnett Posted June 15, 2005 Report Share Posted June 15, 2005 Yes, John is a great guy. I always buy parts or tools from him. As usual, get the net price (20%) off when purchasing parts via John.Ching-Ho Cheng←Yeah, John is a great guy, and we've got great service from their parts department. I just got a set of 17" pegasus rims from them and they were at a very good price. I'd definately recommend them as the best Volvo dealership I've experienced in MA. Link to comment Share on other sites More sharing options...
lcc014 Posted June 15, 2005 Report Share Posted June 15, 2005 Yeah, John is a great guy, and we've got great service from their parts department. I just got a set of 17" pegasus rims from them and they were at a very good price. I'd definately recommend them as the best Volvo dealership I've experienced in MA.←Yes, best Volvo part dealership only but not the sales or service though Ching-Ho Cheng Link to comment Share on other sites More sharing options...
T5BRICK Posted April 29, 2006 Report Share Posted April 29, 2006 Andrew H.Rating: 9 Comments: just bought a set of Comets from these guys. delt with John Sharisky via email and over the phone. got a pretty good price and due to a delay in shipping, i got upgraded from UPS-Ground to 2ND Day Air for free. i'll definatly be checking with these guys before i make another big purchase. Link to comment Share on other sites More sharing options...
b52murph Posted September 25, 2006 Report Share Posted September 25, 2006 Rating - 10Purcahsed a replacement sunroof gasket for my `96 855 in April and had it shipped here to Turkey. Ironically, I never installed it and have already shipped the car back to the USA. Good price on parts, excellent service through e-mail and I got a Volvo hat for free (which has gotten more use than the sunroof gasket). Thanks! Link to comment Share on other sites More sharing options...
Guest 850 owner Posted November 16, 2006 Report Share Posted November 16, 2006 I'd like to put my 2¢ in about Boston Volvo Village - I dropped well over $2 GRAND there in 2004 - and some of the repairs (as I found out later) were, in all likelihood, unecessary. One of those being tie-rod ends, which another dealership had mentioned were going, and I learned the hard lesson about walking in and declaring what you think the problem is - it'll cost you.I also needed a steering wheel replacement as the horn contacts in mine were done - it took 3 STEERING WHEELS for them to fix the problem. On the 1st replacement, I'm in traffic w/in days of the repair, go to use the horn, and BLLLLEEEEEEEEEPPPPP constant-on. I go back for REPLACEMENT #2, and within days, THE SAME DAMN THING. Replacement #3, thank god, took care of it, but to a great inconvenience to me, no apology from them and a refusal to give me limo service which they had prior to this as I lived like 3 miles away.I thought I'd found a decent service guy there who was "taking care" of me. He did replace a couple of parts for me at no charge, but one day my car was literally flooded w/water due to clogged vents.I drove it in there and he had it for 5 days. He claimed they were going to remove upholstery and hot-air dry the carpets.When he picked me up in my car, I noticed (I had dropped it off with a full tank of gas and like 3 miles on the odometer) that 35 miles had been put on my car. He told me I was "all set" and I thanked him, opting not to say anything about why the poke my car had been driven 35 miles, (given that he hadn't charged me) and noticed later that the trunk interior and the rear carpets were still wet....I did note, from what he'd told me, that he lived approximately 35 miles from the dealership round-trip...Hmmmm....Service writers were rude, dismissive, another bad experience was with a 4-wheel alignment that I had to return THREE TIMES to have done correctly.Never again and in my book one of the worst STEALERSHIPS out there, though all dealerships, in truth, are a damn racket, and you're better off finding a decent indie, which can be even more difficult. Link to comment Share on other sites More sharing options...
Guest deacon Posted November 20, 2006 Report Share Posted November 20, 2006 I'd like to put my 2¢ in about Boston Volvo Village - I dropped well over $2 GRAND there in 2004 - and some of the repairs (as I found out later) were, in all likelihood, unecessary. One of those being tie-rod ends, which another dealership had mentioned were going, and I learned the hard lesson about walking in and declaring what you think the problem is - it'll cost you.I also needed a steering wheel replacement as the horn contacts in mine were done - it took 3 STEERING WHEELS for them to fix the problem. On the 1st replacement, I'm in traffic w/in days of the repair, go to use the horn, and BLLLLEEEEEEEEEPPPPP constant-on. I go back for REPLACEMENT #2, and within days, THE SAME DAMN THING. Replacement #3, thank god, took care of it, but to a great inconvenience to me, no apology from them and a refusal to give me limo service which they had prior to this as I lived like 3 miles away.I thought I'd found a decent service guy there who was "taking care" of me. He did replace a couple of parts for me at no charge, but one day my car was literally flooded w/water due to clogged vents.I drove it in there and he had it for 5 days. He claimed they were going to remove upholstery and hot-air dry the carpets.When he picked me up in my car, I noticed (I had dropped it off with a full tank of gas and like 3 miles on the odometer) that 35 miles had been put on my car. He told me I was "all set" and I thanked him, opting not to say anything about why the poke my car had been driven 35 miles, (given that he hadn't charged me) and noticed later that the trunk interior and the rear carpets were still wet....I did note, from what he'd told me, that he lived approximately 35 miles from the dealership round-trip...Hmmmm....Service writers were rude, dismissive, another bad experience was with a 4-wheel alignment that I had to return THREE TIMES to have done correctly.Never again and in my book one of the worst STEALERSHIPS out there, though all dealerships, in truth, are a damn racket, and you're better off finding a decent indie, which can be even more difficult.For anyone interested this is an elaborate tale and not at all close to what actually happened. Link to comment Share on other sites More sharing options...
the underlørd Posted November 20, 2006 Report Share Posted November 20, 2006 For anyone interested this is an elaborate tale and not at all close to what actually happened.you better explain why. Link to comment Share on other sites More sharing options...
Guest Guest Posted November 21, 2006 Report Share Posted November 21, 2006 you better explain why.sorry, but I'm not a liberty to get into specifics. I just did not think this was a site to bash dealers. Read the post, it took 3 steering wheels to fix the problem. Obiviously it is a problem with the manufacturer of the steering wheel, NOT the installer.I am quite sure it's not a problem to bash customers either, so I am taking the high road. Link to comment Share on other sites More sharing options...
Gaff Posted November 21, 2006 Report Share Posted November 21, 2006 you better explain why.I've had experience with Boston Volvo as well, and so have other family members. John in parts is great - very knowledgeable, answers calls, and super friendly. Highly recommended for parts.However, their service department does not deserve praise. I took in a car under VIP warranty with a handful of issues and got a bill for $400, even though my deductible was $50. They chose to interpret the deductible as $50 per item, and they counted 8 things. I know from other dealerships that it can be at the service department's discretion to count per occurance or per item, but the service writer did not discuss this in advance, he showed no interest in my surprise, was dismissive and snotty, and told me outright that had I purchased the car there, they might be seeing things differently. Perhaps Boston Volvo has the right to treat customers like this, and I'll accept that. However, bad behavior comes around, especially when customers can (and should) post on boards like this. Link to comment Share on other sites More sharing options...
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